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Application analyst (C4C technical analyst)

Thames Water
Date Posted
4th December 2018
IT & Telecoms
£41,000 to £55,500 Per Annum

What is the purpose of the role?

The Spring programme is a major transformation of our legacy mainframe based billing system to use SAP IS-U and C4C. The SAP Applications Analyst will have a broad SAP background with strong technical experience working with C4C. You will be ensuring maintenance planning and adherence to procedures for operating efficiency. You will be an experienced service professional with overall responsibility for the delivery of end to end BAU services. The role will ensure that all IT services are fit for purpose and support the delivery of defined business outcomes. This role will involve stakeholder management and requires the establishing and management of the service delivery expectations with business and stakeholders.

What makes this role unique?

As part of our exciting plans, the IT operations team structure is growing to strengthen and increase our in-house capability and capacity. The areas of expertise we're looking for are focused on the end to end service management of our IT services. This is a chance for you to work in our innovative creative office space where you will be able to visually demonstrate your skills, ideas and insights openly. This is a challenging role which requires you to help deliver the best next generation services to all our customers. Thames Water are about to embark on a very exciting journey to improve our IT services. You will be part of a new team creating our own in house multi-million pound ITIL service management framework. You will be involved in continuously improving our service for our current and future long term vision.

What will this role involve?

Stakeholder management: Act as point of contact for business and TTA stakeholders on BAU operational service delivery. Develop key relationships within the business area and the IT department.

BAU service delivery: Ensure that all operational services are fit for purpose. Work as part of the overall programme delivery, support gate activities, defining service architecture and service introduction.

Risk management: Work in collaboration with the operational risk manager to manage operational risks and proactively mitigate against, resolve and report on service risks and issues.

Financial management: Work with the business and within the IT department to drive efficiencies and cost containment as an integral part of service delivery, specifically owning, managing and reporting on application cost centre budgets to ensure optimal delivery within financial parameters from a application / service optimisation perspective.

Supplier management: Work with supplier management to ensure robust contractual requirements are in place to deliver quality and cost effective services.

Service level management: Work with stakeholders to define, manage, monitor, review and report on service level requirements and agreements, holding delivery partners to account for underpinning technical and operational service delivery.

What are we looking for?

Required skills are, background in C4C development, SDK knowledge, Integration experience using and creating iflows and sales and service process optimisation experience. Experience creating outputs, reports and conducting data cleansing in C4C and skillful in ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C (Cloud for Customer) solutions are all essential to this role. You will also need a background in developing custom objects in C4C is must and experience in data migration Configuration of C4C solution using KUT.

Thames Water information and salary details

The role will be based in our central Reading office but regular travel will be required to our Swindon office to work with the project team. Travel could be initially as much as 2-3 days a week. The role is offering a salary banding of £40,800 to £55,200 dependant on experience, On top of our competitive salary package, you will also receive a competitive bonus, car allowance, private healthcare and an industry leading pension scheme. We also offer 2 paid volunteering days per year.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 18/12/2018.

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