Start date: 7th January for a minimum of 12 months duration
Location: HSBC House, Mitchell Way, Southampton International Airport, Southampton, SO182XU.
Hours: Monday to Friday: Condensed shift over 4 days of 08:00 - 17.15 with a day off in the week on a rota basis
As a Complaint Handler you will provide resolutions to customer queries in relation to the mis-selling of Payment Protection Insurance (PPI). This will include investigating the complaint, and contacting the customer by telephone to provide a resolution in the first instance. Should you be unsuccessful in making telephone contact, you would be required to respond in writing. You will also complete calculation of redress if relevant, updating the customer via letter with the final outcome.
Key duties will include:
This role will suit you if you can demonstrate the following:
*Please note* As the role is working in the financial services sector, all offers are subject to five years satisfactory references, credit, ID and criminal record checks.
We are an equal opportunity employer and are committed to creating a diverse environment.