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Case Handler

Advertiser
Reed Specialist Recruitment
Date Posted
26th November 2018
Reference
ppi-bristol
Sector
Customer Service
Location
Bristol
Salary
£12 Per Hour

We are currently recruiting for a number of Case Handlers to work in one of our sites based in Bristol.

Start date: 7th January 2019 for a 12 month duration
Hours: 35 hours a week, Monday to Friday, 9am until 5pm
Location: Redcliffe Quay, Redcliffe Street, Bristol, BS16HU

Working within a team to provide a customer driven service in resolution of complaints relating to the mis-selling of Payment Protection Insurance (PPI). This will include investigating the complaint, and contacting the customer by telephone if required to clarify the complaint issues, and then responding with a letter, and completing a calculation of redress if relevant.

Your key duties will include:

  • Working towards targets in order to investigate and assess written complaints from customers regarding the miss-selling of Payment Protection Insurance
  • Reading and understanding full sales documentation from the mortgage sale in order to fully investigate the complaints.
  • Liaising with the customer via phone if further information is required to resolve each case.
  • Transposing information onto templated letters (and calculation spreadsheets where applicable), ensuring the final correspondence reflects the customers circumstances
  • Setting up accounts to be refunded as and when required
  • Liaising via phone or email with the Financial Ombudsman Service and third parties should the customer wish to take their complaint further

This role will suit you if you can demonstrate the following:

  • Excellent written and verbal communication skills are essential
  • Excellent decision making and problem solving skills
  • High quality attention to detail
  • Ability to use Microsoft Office packages and learn a variety of computer systems.
  • Able to maintain weekly targets and reach a high standard of quality across all areas.

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