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Collections Care Advisor

Reed Specialist Recruitment
Date Posted
7th November 2018
Customer Service
£10 Per Hour

Start date: 12th December 2018 for 9 months
Location: Birmingham, B13QA
Hours: 35 hours a week on a shift pattern between: Monday to Friday 8am until 9pm and Saturday 8am until 4pm.

The role of a Collections Advisor is to engage and support our customers through a period of financial difficulty and negotiate mutually beneficial agreements that are in the best interest of the bank and our customers. Our customers are the heart of our business, therefore our Collection Care Advisors are expected to provide the best service to our customers ensuring the best solution is found for the customer at all times.

This role will suit you if you can demonstrate the following:

  • Excellent customer service skills, both conversational and written.
  • Good level of computer skills, including Microsoft Word and Excel.
  • Previous customer service experience.
  • Ability to deal with an array of complex situations and employ effective skills and knowledge to find a suitable resolution.

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