What is the purpose of the role?
We are looking for a Digital Business Analyst with outstanding business analysis capabilities, experience and a hands-on, positive, can-do attitude. You will have the ability to quickly understand and translate business needs into requirements…and the ability to articulate these needs clearly, to various cross-functional stakeholder groups, at various levels of seniority.
What will this role involve?
Manage the requirements process; elicit, analyse, control and articulate the requirements.
This may include taking on and running an existing project backlog or starting a project from scratch.
Help to identify and confirm business objectives which will help prioritise the requirements and manage client and project team expectations around scope and business value.
Feed into the estimation process and help define the tasks and activities for business analysis and gathering information that will help formulate a fit for purpose solution and manage options and recommendations that will demonstrate to the client teams that you understand and can articulate what they need.
Create/maintain relevant documentation, this may include: requirements specification/catalogue; process models (as-is/to-be); user stories.
Identify, and/or work with QA Analysts, to define acceptance criteria appropriate to the business needs and objectives, and Identify and manage stakeholders and where applicable, act as the business proxy.
Have solid examples of practical experience in business analysis tools and technique whilst being comfortable working on new or existing systems; defining the needs for amends with as much enthusiasm as brand new builds and solutions.
Have digital experience, preferably across a variety of different clients/industries/systems.
Have the ability to untangle complex problems in imaginative and creative ways and articulate complex ideas and be able to transform complexity into simplicity for different audiences.
Know when to stop analysing and start prioritising, and be able to deal with ambiguity.
Have cross-functional experience working with other disciplines (namely UX, Tech/Architecture, QA and Design), possibly within an Agile environment, or using Agile practices.
What are we looking for?
Skills essential for this role adhere to;
Knowledge of tools, eg: JIRA, Azure, MS Visio/Omnigraffle, Trello, Balsamiq, Confluence.
Experience working within an agency/client environment.
Formal certification in Business Analysis (BCS/IIBA) and experience in customer journey mapping, working with personas, wireframes.
Experience of working within both Agile and Waterfall frameworks and practical knowledge of process modelling/mapping.
Thames Water information and salary details
The role is based in our offices in Swindon offering a salary banding of £30,000 - £39,999 dependant on experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 28/09/2018.