What is the purpose of the role?
To work in conjunction with the network optimisation engineer to manage access to the clean water network. You will contribute to developing and implementing a sustainable longer-term strategy to run a calm network within regulatory requirements with high area reporting availability. Your main role is to support and provide information to the network engineer, leakage team and to other internal stakeholders. You will also be required to provide support during unplanned emergency events.
What makes this role unique?
This is an exciting opportunity to work in a busy operational environment. The network analyst is a member of the network optimisation team, who are the asset owners of the clean water network. You will be tasked with achieving key operational and regulatory targets, vital for us to maintain and improve its performance at a time when the business faces unprecedented challenges from a customer service and leakage perspective, ensuring we deliver acceptable levels of service in terms of pressure, interruptions to supply and to limited disruption during the numerous repair, maintenance and construction activities that you will be a key stakeholder in. Through the course of the role, you will gain extensive experience in relation to operation of assets on the network, water quality, leakage management, commissioning of assets, risk assessing activities on the network, drafting safe method statements and the management of unplanned events.
What will this role involve?
Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming critical pressure points, understanding areas and developing solutions to individual problems.
Manage the district metered area (dma) and district meter (dm) availability issues.
Explain variations against target, including action plans to maintain and improve position.
Support the network engineer in facilitating engineering and customer led projects.
Support the network engineer in the management of unplanned emergency events with a view to mitigating against adverse effects to the customer, supply interruptions (SI4/SI12), water quality, brand image and levels of compensation paid to the customer due to disruption via the customer guarantee scheme (CGS).
Support the network engineer and risk analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants and other rechargeable work.
Co-ordinate logging of pressure managed areas and management of information.
Ensure all network operations follow current signed off asset management procedures and that the risk assessment process is properly implemented and monitored in a timely fashion.
Assist with analysis of long-term network issues such as loss of pressure, low flows, area integrity, network resilience.
Support network and leakage engineer formulating wider strategies for managing pressures, flows, reservoir levels and pumping regimes in conjunction with the water control centre and highlighting instances of non compliance.
Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.
What are we looking for?
A degree or equivalent in a relatable subject would be advantageous, an in depth knowledge of hydraulic principles, industry experience, an understanding of GIS mapping software and hydraulic modelling packages would also be ideal. Strong communication skills are needed and confidence when negotiating with internal stakeholders in this post. It is essential that the candidate possesses good analytical, problem solving, reasoning and negotiating skills.
Thames Water information and salary details
This role will be based at Ashford WTW in Middlesex. We are offering a salary of up to £35,000 dependant on skills and experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, travel season ticket loans and loyalty awards for continuous service plus many more.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 20/11/2018.