What is the purpose of the role?
We are seeking a Waste Network Engineer to join the South London Waste Network team. You will be working primarily in the Central South region which includes the whole of Surrey and parts of Greater London, Hampshire and Berkshire. The role will require you to investigate, take ownership of and resolve issues such as pollutions and floodings throughout the South London sewerage network. You will take personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff. You will ensure compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network. The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area. You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.
What makes this role unique?
Working within the Operations area, this is a fantastic opportunity for a self-motivated individual who can make quick, accurate assessments when unexpected issues occur. Often working alone, you will develop cost effective service recovery solutions and provide excellent customer service at all times. This is a challenging position that will quickly develop your technical knowledge. The Waste Network Engineer position would lend itself to developing your career in other departments of Thames Water in the future.
What will this role involve?
Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
Providing technical expertise and raising the required repair or maintenance work to resolve the customer's issue.
Liaising closely with customer and stakeholder representatives. Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
Attending reactive emergencies (e.g. sewer flooding / pollution), managing our customers and prioritising work on site to mitigate and subsequently resolve the issue as quickly as possible.
Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves.
Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these. Overseeing contractors to ensure they are adhering to company policies and procedures.
What are we looking for?
Ideally you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught. Due to the fact you will be spending time dealing with contractors, customers and other stakeholders you need to have excellent communication / interpersonal skills. This role requires a proactive attitude with good problem solving skills, a flexible approach to working and the ability to prioritise effectively in a reactive environment. The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day. You will require a full, ideally clean, driving license.
Thames Water information and salary details
This role is primarily Field Based with a base office location of Esher STW, working in Surrey, South West London and the surrounding counties. We are offering a salary of up to £29,500 depending on skills and experience. Our salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus many more.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 17/12/2018.