What is the purpose of the role?
The purpose of this role will be to provide excellent customer service to our customers by undertaking operational tasks, resolving customer issues and carrying out network valve activities with the least disruption to supplies. Network service technicians are also required to support capital delivery and operations project work, either on a full or part time basis and to support ongoing leakage delivery activities.
What makes this role unique?
This is a varied role where you will be meeting different people and organisations on a daily basis. This will entail dealing with a variety of issues from the small scale to the complex. This role is particularly interesting as you will be getting involved with a varied range of projects and will also be working within the Infrastructure Alliance which was formed in April 2015 and is a partnership between Thames Water, Kier, Clancy Docwra, Morrison and Murphy. It is a ground breaking time for the water industry and means working in different ways, more efficiently and with more emphasis on keeping our customer promises.
What will this role involve?
You will be required to carry out various network operations in the field in order to progress jobs to completion in an efficient manner - giving the best service to all stakeholders involved - contractors and customers alike. Key areas of responsibility will include:
Operation of the mains network, including controlling burst mains, ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.
Personal ownership of customer issues, responding to queries and complaints, resolving issues.
Ensure water quality compliance during repairs.
Act as local network expert for isolation and rezoning providing information for risk assessments & sharing information regarding network risks and other health & safety issues.
Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
Working in compliance with our procedures including regulatory standards, health & safety and streetworks legislation.
What are we looking for?
Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential. We are looking for someone that has experience of working within an operational/network role, ideally with strong working knowledge of water industry procedures; this will include safety, health & wellbeing and street works. Our ideal candidate will have knowledge of domestic plumbing, water mains and leakage detection however field experience in any other industry is also considered. Any water industry relevant qualification in operating water networks is preferential but not essential. As the role involves driving to multiple sites, you must be a confident driver, as well as holding a full, UK driving licence.
Thames Water information and salary details
This role is paying a basic salary of £22,440 - £25,000 depending on skills and experience, and has a flexible base location of Darenth, Brixton, Croydon or Epsom. You will also be expected to be on a standby rota in which you will receive a generous enhancement on your basic salary. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 20/12/2018.