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Performance manager

Thames Water
Date Posted
12th September 2018
£32,000 to £43,500 Per Annum

What is the purpose of the role?

Reporting directly to the Area Operations Manager, you will lead, support and develop a team of technicians to safely and efficiently operate and maintain our Water Production assets at Ashford & Kempton water treatment works in West London. You will have responsibility over a number of our key treatment process at each of these sites, ensuring our water quality standards are achieved at each stage. You will lead your team to ensure that we consistently meet our regulatory performance measures and performance commitments including Asset Health, customer service, drinking water quality and health and safety. You will be required to analyse trends and data and use this to implement plans to adequately improve the performance of the site processes.

What makes this role unique?

We are looking for strong leadership credentials and relevant process or manufacturing experience for this exciting front line management role in water production. The role provides a fantastic opportunity to think differently about how we work with internal and external stakeholders, optimising the sites performance to enhance water quality, reduce leakage and minimise our energy consumption.

What will this role involve?

The successful candidate will be performance managing a team of slow sand filter technicians, ensuring the safe delivery of our monthly planned operational and maintenance workload. As a deputy controller of premises you will ensure statutory obligations are met at each of our sites and support with planning and delivery of capital projects. You will enhance existing relationships with our water quality, standards and innovation teams and deliver excellent customer satisfaction from every customer contact. You will be part of a management team and will be required to work with and support the team as required.

Our successful performance managers are organised and efficient, great people managers and can work under pressure/time constraints. No one day is the same in the life of a performance manager at Thames Water and you must be able to effectively delegate and prioritise tasks with your team. You will be responsible for the development of your team members, and must ensure that they are consistently performing against both internal and external targets.

You will be expected to prepare reports and presentations for line managers and key stakeholders as required, so a keen eye for detail and a good level of confidence is a must to be a successful candidate in this role.

What are we looking for?

Ability to lead and develop people within a team

Relevant H&S qualifications and experience of applying these in an operational environment

Previous experience managing a team or coordinating team activity

Good communication and interpersonal skills

Excellent organisational skills, keen eye for detail and demonstrable ability of managing workload under pressure

Previous water industry experience would be beneficial

Clean water process knowledge would be advantageous, however full training of the water treatment process will be provided

Knowledge of mobile plant & safe operating procedures would also be an advantage

Any previous experience of operating mobile plant would also be beneficial

Confident in their ability to present key findings and liaise with managers of all levels

Thames Water information and salary details

This role will be predominantly based at Ashford Common WTW in Middlesex. We are offering a salary between £31,790-£43,010 depending on experience and qualifications. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change.

We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 26/09/18.

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