What is the purpose of the role?
The Resource Co-ordinator is responsible for the scheduling, dispatch and completion of maintenance investigations and repair work for the Engineers predominantly for our third party contractors. They manage appointments and ensure work is appropriately prioritised, passed to and completed by the field teams. Ensuring any emergency work is appropriately actioned within time. You need to have very good organisational skills as well as good communication skills and be able to work with a wide variety of teams and people across Thames Water.
What makes this role unique?
This is a fast paced and varied role offering a high level of responsibility; you will look after a large geographical area and multiple stakeholders in Water. There are plenty of opportunities for training and development and fantastic progression routes within the wider business.
What will this role involve?
Communicate with our third part contractors to arrange appointments.
Responsible for the identification and allocation of reactive work to the appropriate technician for completion.
Deliver the highest levels of customer service, enhancing customer experience in line with the customer experience statement.
Work closely with field teams to ensure their local strategies are achieved.
Work with Water to ensure that any changes in process is adhered to.
Support operational events and pollution incidents as required.
Liaise with the contractors to ensure improvements are made to the way we arrange and plan work.
Be front line to reactive issues which need to be addressed managing them effectively.
Co-ordinate field managers to ensure that they provide details of technicians to get appointments delivered.
Manage key health and safety activities including flagging any skills risks.
Manage ad-hoc administration within the team.
Act as a team player supporting your peers work within the Assistant Planner team.
Escalate instances where it is not possible to contact the technician to confirm he / she has received the alarm.
What are we looking for?
Ideally you will have previous experience in Scheduling, planning and co-ordinating. You will be able to work in a fast paced, high volume environment whilst being able to manage and deliver SLAs. An understanding of SAP, Work Management, Processes and Systems knowledge is preferred but not essential. Excellent communication skills are needed as well as strong attention to detail. You will be a strong communicator and will take pride in your work. A self-motivator, focussed and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team.
Thames Water information and salary details
This role will be based at Kemble Court, Reading and is offering a salary between £19,000 - £20,000 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 25/10/2018.