What is the purpose of the role?
The Energy co-ordinator is responsible for managing the electricity transfer process for newly adopted pumping stations. This role aims to deliver excellent service to our customers and managing the end to end transfer process.
What makes this role unique?
Come and join the largest water utilities company based in the Thames Valley on our transformation journey to deliver new services in partnership with our business and to manage a range of customer cases from start to finish. This is an excellent opportunity join an enthusiastic and dedicated team, managing your own customer casework, proactively offering a seamless service.
What will this role involve?
This role aims to deliver excellent service to our customers and managing the end to end transfer process.
Energy transfer - Responsible for collating the required data to allow the transfer to take place and actioning the request with the relevant supplier.
Issue resolution - Investigating and resolving any objections or missing data.
Contractor Liaison - Liaising with contractors to make sure the data they collect during surveys is correct and valid.
Proactively keep customers and other stakeholders up to date - Keep people informed about the status of the work, including successful resolution, any delays or additional work required.
Communication - Interact and communicate with colleagues across a range of departments to ensure that work is being carried out and updates can be shared with your customers.
Collaboration - Work collaboratively with colleagues within the department and wider business (i.e. field teams, Operations Contact Centre and Contractors, Customer Insight & Resolution).
What are we looking for?
We are looking for someone with experience in the customer service area, ideally within the water industry however this is not essential. You will have preferably gained experience in a telephony based role however any form of customer service / case management or account management experience will be considered. You will be a strong communicator and will take pride in your work. A self-motivator, focussed and personable individual would succeed in this role as well as having the ability to work autonomously yet part of a wider team. You must be IT literate and be confident picking up new systems quickly.
Thames Water information and salary details
This 12 month fixed term contact role is based at Kemble Court, Reading and is offering a salary up to £19,500 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 17/12/2018.