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Technical support manager

Thames Water
Date Posted
7th November 2018
Woodford Green
£42,500 to £57,000 Per Annum

What is the purpose of the role?

You will lead, support and develop an ICA team to safely and efficiently maintain and operate a range of assets in North East London. You will also have a wide variety of management responsibility, including: health and safety, process optimisation and budget management.

What makes this role unique?

Due to the high profile nature of managing the production and transmission of water across a number of sites, an element of the role will be interacting with many key internal and external stakeholders. The area has over 50 sites including pumping stations, reservoirs and a variety of water treatment works. You will be responsible for the team's health and safety, training and development, financial control and overall performance.

What will this role involve?

Process Management: Ensuring the site achieves and maintains its required plant availability and reliability in order to meet quality targets at the agreed cost.

Financial Management: Owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.

Performance Management: Ensuring the team achieve optimal performance in terms of work management, developing the team and introducing new skills including health & safety awareness.

Customer and Stakeholder Management: Ensuring an exceptional service to our customers with early personal interventions as required.

Health and Safety: Effectively manage the health and safety of the team as well as auditing the health and safety system & processes.

Learning and Development: Continually improve the performance, standards and capability of the team to meet today's needs and develop for tomorrow.

What are we looking for?

We are looking for someone who has been working within a similar working environment, has previously had the health and safety responsibility for individuals and sites and also managed a team within an operational function alongside this. Ideally ICA experience especially PLCs will be advantageous. Excellent IT skills and a technical bias are essential, ideally also having working knowledge of SAP. The ability to lead and develop people is a crucial skill in this role so you must have good communication, interpersonal and organisation skills. Ideally you will have gained your experience within the water industry or utilities sector however, this is not essential as training will be provided.

Thames Water information and salary details

This role is based at Coppermills Water Treatment Works, Walthamstow. We are offering a salary of between £42,075 and £56,925, depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 21/11/2018.

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