What is the purpose of the role?
This is an exciting opportunity to work in a busy and technical operational team for the UK's largest water and waste water organisation. You will be responsible for working with a breadth of Thames Water departments acting as the centre of expertise for the performance of our clean water network. As the network optimisation engineer, you will be tasked with reviewing, analysing and implementing key operational network activities to optimise performance of your region. Your assigned area will typically serve circa 300,000 properties so it is vital to ensure we deliver acceptable levels of service in terms of pressure, interruptions to supply and to limit disruption during the numerous repair, maintenance and construction activities that you will be a key stakeholder in.
What makes this role unique?
This role will form part of one of the only highly technical and analytical teams in Thames Water. You will be part of a business area whose knowledge is highly saught on a range of issues across Thames Water. Acting as the centre of expertise, you will gain a wealth of exposure to a range of stakeholders and departments at all levels of the organisation. This forward-thinking and proactive role allows you to have a direct influence on the development of water network performance and implement a sustainable longer-term strategy to run a calm network across your geographical area.
What will this role involve?
Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming critical pressure points.
Manage any issues that arise within your assigned region, offering solutions to variations against target, including action plans to maintain and improve position.
Manage network issues during unplanned emergency events and support business change initiatives.
Work with a range of internal stakeholers (including the leakage team) to ensure work progresses delivering the best for Thames Water vision.
Timely completion of risk assesments required for the work impacting the clean water network.
Co-ordinate logging of pressure managed areas and managent of information.
Ensure all network operations follow current signed off procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
Assist with analysis of longterm network issues such as excessive headloss, low flows, area integrity, network resilience ensuring contingency plans are created for future use/mitigation.
Formulating operating strategies in conjuction with the water control centre and highlighting instances of non compliance, balancing the competing drivers of leakage reduction and customer pressure.
Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.
What are we looking for?
To be considered for this role, we are seeking someone who has a background in the clean water networks, within a highly technical and advisory role. You will ideally possess a continuous improvement background and must be confident communicating with colleagues at all levels of an organisation. An analytical yet holistic approach to work is crucial. If you have experience of working with Thames Water corporate system this would be highly advantageous. An in depth understanding of regulatory measures relating to customer satisfaction, low pressure and interruptions is also highly considered. Prior experience concerning industry best practice in relation to valve operations, water quality, leakage management, mains commissioning is also key. Strong communication skills are needed and confidence when negotiating with internal stakeholders in this post. It is essential that the candidate possess good analytical, problem solving, reasoning and negotiating skills. Due to the nature of the role a full UK, clean driving licence is required.
Thames Water information and salary details
This role is offering a salary of £34,000 - £40,250 depending on skills and experience, and will be based out of Rose Kiln Court, Reading. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 19/12/2018.