What is the purpose of the role?
This a vital customer coordination role working within a team responsible for ensuring that Water Regulations inspections are carried out in accordance with the Water Supply (Water Fittings) regulations 1999 and the Water Industry Act 1991. The role requires someone with knowledge of the Water Regulations or someone with the willingness to undertake training to gain a good understanding of the Water Regulations. A water regulations coordinator is expected to be able to carry out all aspects of the teams work and if requested cover colleagues main duties as a result of business needs.
What makes this role unique?
This is a varied role that requires the successful candidate to carry out a range of duties. The role requires you to work closely with a team of Water Regulations Inspectors and other colleagues to deliver the Thames Water, Water Regulations enforcement policy through a Water Regulations inspection and audit programme throughout our clean water network.
What will this role involve?
You will be responsible for arranging water regulations inspections as a result of water quality failures, inspections of existing commercial premises, new commercial and domestic dwellings, as well as arranging audits of members of our approved plumber scheme and other ad hoc inspection visits.
You will be expected to process and create inspection reports within required time frames as well as support the department with the maintenance of various registers including the Thames Water Approved Plumber Scheme.
The role requires someone with the ability to deliver a high level of customer service ensuring the customer journey is a positive experience, whilst balancing the requirements of a regularity activity.
The work carried out by the Water Regulations department involves ensuring customers understand their responsibilities under the Water Regulations as well as handling a wide variety of enquiries from both external and internal customers.
Therefore someone with the skills and experience to problem solve and manage customer expectations is a must!
This is primarily an office based role; however the successful candidate will be expected to travel to various Thames Water sites for meetings/training and on occasion travel to customers' premises with Water Regulation inspectors, however the job is mainly office based.
What are we looking for?
We are looking for someone who is quality driven and has a keen eye for detail. Ideally we are looking for someone educated to either A Level or Degree level or equivalent. Computer literacy is essential along with good organisational skills and the ability to adapt to changing priorities at short notice. Proven customer service delivery is essential and someone who is confident and possesses the drive to live the vision and values of our business. The Water Regulations coordinator will be expected to use various databases, including access based systems, SAP, CRM, bespoke business systems and Microsoft offices programmes. Ideally we are also looking for someone with experience of CRM and SAP or similar systems. Excel to at least intermediate level is essential as you will be expected to extract and manipulate data. A driving licence would be ideal as travel to other sites will be expected, but this is not essential. Interviews to be held on Tuesday 4th and Thursday 6th December.
Thames Water information and salary details
This role is based at our Rose Kiln Court site in Reading and is offering a salary of up to £23,000 depending on experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year. Hours: Full time - Monday to Friday 9am to 5pm.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 20/11/2018.