1st Line Support

1st Line Service Desk Engineer - Permanent

Reading, Berkshire

Ultima are a leading end to end IT infrastructure and managed services company focusing on the provision of tailored IT solutions, and we're currently looking to add a new addition to our service desk team.

Ultima's service desk helps users 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for a service desk engineer to join our expanding team and kick start their career in IT.

As a Service desk engineer at Ultima you will be a key team member responsible for taking support calls to resolve IT queries therefore candidates are required to have excellent communication and customer service skills.

Skills and experience required:

1st Line/IT Support experience
Proficient in MS Office Suite, 2013, 2016, 0365
Good understanding of customer service and relationships
Drive and determination
Tolerant
Excellent time management
Has a flexible approach and works well under pressure

Normal working hours are on an 7.5 hour shift basis working anytime between 7am and 7pm Monday to Friday.

The reward for the right candidate is an excellent opportunity to join a leading IT organisation offering excellent long term career prospects.