2nd Line Desktop Support Engineer

2nd Line Desktop Support Engineer - Expanding IT Team - Manchester!

Prestigious opportunity with a highly successful multi-discipline practice of architects, designers and engineers. With the aim of creating award winning, innovative, sustainable buildings, working in partnership with customers, colleagues in construction and the communities we impact. We have over 1200 staff globally within 13 locations.

2nd Line Desktop Support Engineer - expanding team!

As a member of our central IT services and support team you will be responsible for:-

  • Assisting in the implement of Windows 10 across the whole estate
  • Assisting in the day to day administration of the IT Infrastructure including Active Directory, Servers, print services and messaging systems.
  • Assisting in timely resolution of logged Incidents and requests following defined processes and observing agreed Service levels.
  • Monitoring and resolving end user support issues
  • Provide escalation point for IT Service desk. Assist by providing information on known errors and workarounds.
  • Contribute to development and administration of problem management and knowledge management processes, following ITIL best practices.

The successful 2nd Line Desktop Support Engineer will possess a combination of some of the following skills:-

  • Previous experience in a 2nd line support role
  • Good knowledge of Microsoft product suite
  • Windows 10 Desktop
  • Office 365
  • Windows Virtual desktop or VMWare
  • Good written and excellent verbal communication skills are essential
  • ITIL is advantageous but not essential

In return we can offer an attractive remuneration package including competitive salary, flexible pension allowance, private medical insurance, payment of professional subscriptions, excellent professional development and training opportunities, together with a positive attitude to work life balance.

What you need to do now
Please click to apply for this role, we welcome your application!

I am a Business Director for Hays Technology, specialising in Infrastructure for the North West, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery - I thrive on delivering for our clients.

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Hays Specialist Recruitment
Contract Type
Expiry Date
09/07/2021 11:51:00
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