2nd Line Support

We are looking for a 2nd Line Support Engineer to provide technical support to customers including server, desktop and networking infrastructure. This role is working for an IT managed service provider based in Huntingdon.

  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • Escalate issues in line with guidance.
  • To have a flexible approach and attitude.
  • To work with other support staff to build knowledge and skills pertinent to the sites supported.
  • To comply with all necessary working practices relating to the customer site.
  • To build strong relationships with customer account managers.
  • To take a proactive approach to customer IT systems to ensure problems are avoided and the longer term development of the customer IT systems are considered.
  • To be able to work autonomously with minimal supervision.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.
  • Work together with your Line Manager to develop and enhance your knowledge and skill sets.
  • There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
  • Ensure that you understand your responsibilities in relation to the Communications Strategy, in particular with attendance at regular team meetings and 121s.
  • Ensure that you understand the Company Ethos and Vision, including any tasks linked to your role with the Strategic Bridge.
  • Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

Skills:

  • Good working knowledge of:
    • MS Windows Server 2008/2012 (R2)/2016
    • MS Windows Windows 7/8/10
    • MS Exchange 2007/2010/2012
    • MS Office 2010/0365
  • Desirable:
    • MS Windows Server 2008R2 or above
    • Microsoft Exchange
    • Azure
    • Office 365
    • VMware
    • Hyper-V
    • Sophos
    • Mimecast
    • Windows Server including ADFS and Active Directory

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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Advertiser
Lorien
Reference
1225538972
Contract Type
Expiry Date
09/07/2021 11:55:00
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