Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society - and by joining our Transactional Services Teams as a Team Manager, you'll ensure that we continue to deliver this incredibly important work.
As Team Manager you'll be responsible for the line management of a team of Accounts Administrators, who provide a service for Hertfordshire departments, citizens, and businesses. The manager will also oversee any admin duties within the team to ensure delivery against agreed KPI's. You'll identify training and development needs and monitor the quality of the service being delivered and support the Service Delivery Manager in achieving service levels by maintaining a positive, motivated team dedicated to the delivery of excellent customer service and committed to the business objectives of the team. Key duties include:
What you'll need to do the role:
If you already have experience working in a client & customer focused managerial/team leading role within an accounts/finance/transactional service environment, then we want to hear from you! You should have high level of understanding and expertise with integrated Accounts application as well as continually keeping up to date with new developments.
You'll have experience of deliver against the KPI's for the Finance Teams, providing MI for client meetings and leading discussions with clients around the software that supports the service.
What we offer
We offer the opportunity to be a part of our special people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services, plus;
We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.