Accounts Manager

Hertford | Financial Services

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society - and by joining our Transactional Services Teams as a Team Manager, you'll ensure that we continue to deliver this incredibly important work.


As Team Manager you'll be responsible for the line management of a team of Accounts Administrators, who provide a service for Hertfordshire departments, citizens, and businesses. The manager will also oversee any admin duties within the team to ensure delivery against agreed KPI's.   You'll identify training and development needs and monitor the quality of the service being delivered and support the Service Delivery Manager in achieving service levels by maintaining a positive, motivated team dedicated to the delivery of excellent customer service and committed to the business objectives of the team.  Key duties include:

  • Manage the work of the team through appropriate allocation of work, monitoring of workload and assisting staff using specialist knowledge of the service. Develop and maintain team training plans to meet service needs and ensure that multi-skilling and cross-training takes place.
  • Attend regular client meetings for the service you have responsibility to deliver
  • Actively identify and participate in improvement initiatives; Communicate and manage business changes effectively.
  • Oversee appropriate projects within the specialist area and manage the process effectively.
  • Deal with day-to-day people and operational issues using current absence, grievance, and disciplinary procedures, liaising with HR and senior management as appropriate and take necessary action. Actively manage sickness levels within the team, conducting return to work interviews using agreed procedures and supporting staff as required. 
  • Use management information to effectively manage the performance of the team to maintain and improve the standard of service delivered.


What you'll need to do the role:

If you already have experience working in a client & customer focused managerial/team leading role within an accounts/finance/transactional service environment, then we want to hear from you! You should have high level of understanding and expertise with integrated Accounts application as well as continually keeping up to date with new developments.


You'll have experience of deliver against the KPI's for the Finance Teams, providing MI for client meetings and leading discussions with clients around the software that supports the service.


Why Serco?

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
  • Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer

We offer the opportunity to be a part of our special people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services, plus;

  • £30,000 Annual Salary 
  • Competitive salary per annum & pension matched up to 6%
  • 25 days annual leave plus bank holidays and the chance to buy more through our Annual Leave Purchase Scheme
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;


We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
12/10/2022 06:46:00
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