Activities Officer

Pinkenba | Other


About Us


We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.


About the Role


This is a fantastic opportunity to make a difference at Brisbane Immigration Transport Accommodation (BITA). We are focused on providing quality Welfare and Engagement (W&E) services and support that provide detainees with skills, confidence, and opportunities to proactively engage and explore options pertaining to their health and wellbeing.

Reporting to the local Welfare and Engagement Manager / Coordinator you will develop, plan, manage and deliver structured and unstructured Programmes and Activities (P&A) in a culturally diverse environment, designed to provide educational and recreational opportunities, and meaningful activities that will enhance the mental health and welfare of individuals in immigration detention, in a fair and equitable manner.

This is a casual position, working Saturday and Sunday each week.


To be successful in this role, you will have:

  • Certificate III in an associated discipline such as sports and recreation, social/community work and/or learning and development
  • Minimum of 2 years' (full time equivalent) experience in managing and conducting structured programs and activities for adults or families
  • Experience in working with people from Culturally and Linguistically Diverse (CALD) and different religious backgrounds
  • Understanding of risk management principles
  • Plan, manage and respectfully deliver structured programs for people in our care, that take into consideration the special interests, skills and needs of people from Culturally and Linguistically Diverse (CALD) and different religious background.
  • Work collaboratively with internal and external stakeholders, including government departments, health services, and community organisations
  • Maintain a current Australian Federal Police Clearance
  • Maintain a current Working with Children Certificate in accordance with the relevant state or territory child protection legislation
  • National Police Check (AFP)
  • Hold and maintain HLTAID009 Provide CPR and HLTAID011 Provide First Aid certificates with at least 6 months of currency on the certificate
  • Unrestricted current Drivers Licence


About You

You have a professional and friendly manner and enjoy interacting with people, as well as the ability to effectively manage internal and external stakeholders within a complex and dynamic environment.

You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing educational and recreational opportunities that are meaningful and will enhance the mental health and welfare of individuals in immigration detention.

A flexible mind set, able to work as part of a multi-disciplinary team with the ability to promote an environment that supports and maintains positive behaviour. You are emotionally resilient, adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress such as family, health or workplace stressors, maintaining psychological well-being.


Rewards & Benefits

  • Be part of an amazing culture, based on the values of trust, care, innovation and pride
  • Gain access to Global Employee Networks that embrace diversity and inclusion
  • 'Start with a job and stay for a career' with extensive employment and growth opportunities across Serco's many contracts
  • Meaningful work providing meaningful engagement and positive support services to detainees
  • Referral Programs
  • Provision of uniform
  • Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
  • Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)



Refer a friend or colleague and be rewarded!

Refer a suitable Healthcare Professional to join Serco's Facilities and Detainee Services - Welfare and Engagement Team and receive a $500 Prezzee Voucher if they are successful! Please email their details to and we'll take care of the rest.


Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.

You must also be an Australian Citizen or Permanent Resident to obtain the required clearances for this role.

For a confidential chat, contact Steven Tinev on +61 8 8432 2571 or

To learn more about these and other opportunities, please visit to find out more.


Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.


Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.


We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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Contract Type
Expiry Date
21/06/2023 02:57:00
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