Admin Assistant

Due to the expansion of the Adult Care Finance Team (ACFT), we are recruiting for a Finance Assistant to provide overall finance administration support for the residential adult care function and ensure that all applications/referrals are processed in accordance with the policies of Lincolnshire County Council and DOH regulations.

In addition, we have opportunities within our Financial Assessments Team too.

The team is busy, processing financial assessments for people entering care services for both residential/nursing and non-residential settings, and ensuring those care providers are paid correctly and in a timely manner.

You will provide an overall finance support/processing service to various clients in a flexible manner, ensuring that an effective, efficient and customer focussed service is delivered within required KPI, PI and activity timescales, work as part of a team using an adult care case management system for service users requiring Non-Residential, Residential and Nursing Care.

A key part of the role is to manage workload and prioritise tasks effectively, deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service user's financial details and the payments to service providers.

You will deal with daily incoming and outgoing post for the residential and non-residential teams within agreed timescales and deadlines and work together with your colleagues in reviewing and updating procedures to improve quality and consistency. 

We may be able to offer an agile working option once you have passed probation. 

What you'll need to do the role

If you are passionate about a career in finance and have the ability to learn financial systems, this is the opportunity for you! We will give you the tools and teach you the skills you need to excel in the role.

Ideally you should have a minimum one-year experience of working in an administration environment, we'd like you to have experience of prioritising own work to achieve performance targets and deadlines and hold the ability to process data to deadlines whilst achieving a high level of accuracy.

Most importantly you will be a good communicator, have great customer care skills and are able to communicate effectively with customers and colleagues at different levels and adapting your communication style as appropriate.

Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 

What we offer:

• Salary £20,000

• Up to 6% contributory pension scheme

• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

• We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme

• A company passionate about diversity and inclusion

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.