Admin Support Officer

Doncaster | Other

Admin Support Officer 

HMP Doncaster 

Full time, 40 hours, Monday- Friday 

£22,922 Per annum 



HMP & YOI Doncaster is a Category B prison, it predominantly serves the courts of South and West Yorkshire and currently holds up to 1,145 male prisoners over the age of 18. We are located in the centre of Doncaster within walking distance of the railway station and bus station. As a resettlement prison we work with our prisoners, particularly those serving less than 12-months, to ensure that they have the support they need for resettlement as well as access to the services and support available to them after release. Most of our prisoners are released back into the Yorkshire and Humber area. 



We have an opening for an Admin Support Officer to join our Offender Management Unit. This could be in one of three admin roles within the department, either general admin, case admin or public protection admin dependent on experience and business need. 



The role of an Admin Support Officer (ASO) based within the Offender Management Unit (OMU) is to work as part of a team, this could be in a multitude of areas within the OMU function. This includes but is not limited to, allocating work to Prison/Probation Offender Managers and obtaining information to assist with and inform risk management, updating prison records and sentence calculations or working with the Public Protection Unit.   


Some of the main duties within this role are: 


  • Updating prison recording systems (NOMIS/DPS/local databases) following admission of all new prisoners whether remand/sentenced. 
  • Liaising with both internal and external agencies on behalf of the Offender Management Unit 
  • Contributing to the smooth running and overall performance within the department 
  • General admin - filing of documents/parcels as well as collecting/sending mail for the department 


General admin -  

  • Allocating cases to Prison Offender Manager (POM) caseloads. 
  • Identifying those requiring risk assessments such as initial and recategorisations as well as OASys/Sentence Planning. 
  • Scheduling, attending and completing minutes for meetings such as IPP progression panels and monthly Inter-Departmental Risk Management meetings (IRMM). 
  • Overseeing functional mailboxes, obtaining legal documentation and warrants following court/videolink appearances 


Case admin -  


    • Ensure prison records and systems are up to date, reflecting any court appearances/sentences 
    • Interpret warrants and calculate sentences from the court 
    • Liaise with the court to ensure and anomalies are corrected 
    • Prepare paperwork for release and ensure relevant agencies are informed 


Public protection admin -  


    • Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements 
    • Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary 



What you need to do the job: 


This is an opportunity for an individual who has proven experience of working within a fast-paced office environment. The successful post holder must have the motivation, attention to detail and clear communication that is considered essential for this role. 

Having previous experience of minute taking is desired but not essential. The successful candidate must be highly organised, have effective time management skills and excellent computer and typing skills inclusive of Microsoft Word, Excel and Power Point. It is important that they understand Data Protection/GDPR.  



Why Serco 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. 


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  



What we offer 


  • 254 hours holiday, these increase after 3 years 
  • Up to 6% contributory pension scheme 
  • Serco benefits package including discounts and offers 
  • Working in a friendly team environment  
  • An autonomous and supportive culture 



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
05/10/2023 02:24:00
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