Admin Support Officer - HMP & YOI Doncaster

Doncaster | Other

Administrative Assistant - Offender Management - HMP Doncaster, DN5 8UX

£24,000.00 PA

Permanent (Full-Time, 40 Hrs) 


Here at Serco, we are looking for an Administrative Assistant to join the Offender Management team at our Category B men's prison, HMP Doncaster. 

The role of an Admin Support Officer (ASO) based within the Offender Management Unit (OMU) is to work as part of a team, this could be in a multitude of areas within the OMU function. This includes but is not limited to, allocating work to Prison/Probation Offender Managers and obtaining information to assist with and inform risk management, updating prison records and sentence calculations or working with the Public Protection Unit.  


What we are looking for 


  • This position requires upmost trust and decorum when dealing with sensitive information.
  • A team player with flexibility and interpersonal skills with visitors, staff and prisoners. Good communication skills and the ability to monitor and audit processes and procedures.
  • Organisational and analytical skills.
  • Understanding of working in a secure environment


The successful candidate will be required to carry out the following responsibilities, activities, and duties:


  • Carrying out sentence calculations and checks in line with local and national policy when a prisoner is received into the establishment and prior to their release 
  • Obtaining legal documentation and warrants following court/video link appearances and updating prisoner records accordingly
  • Liaising with courts, prisons and other agency bodies to ensure all prisoners are held in custody legally and compliant with policy
  • Updating prison recording systems (NOMIS/DPS/local databases) following admission of all new prisoners or on any significant change of sentence
  • Completion of the administrative elements of the HDC and ROTL processes
  • Contributing to the smooth running and overall performance within the department
  • Interrogate data and provide assurances to management 
  • This role would suit a candidate who is process driven with a keen eye for detail and has worked in a similar role previously


What you will need to do the role


  • Full training will be given although previous sentence calculation experience is desirable and advantageous
  • An inquisitive mindset and the confidence to question differing data
  • English - Grade C or above
  • Mathematics - Grade C or above
  • Computer skills - including Outlook and Excel
  • Good working knowledge of databases  
  • Demonstration of flexibility and the ability to work to deadlines and under pressure.


Why Serco  


  • Meaningful and vital work-We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you'll be delivering an essential service that touch people's lives.
  • A world of opportunity- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
  • Great people- We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer: 


  • A competitive salary
  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme, Blue Light Card and more
  • Access to a huge range of discounts and exclusive deals
  • The chance to make a positive difference in a company passionate about diversity and inclusion.



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
08/08/2024 01:19:00
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