Administration Assistant

  • Long term role with great career opportunities 
  • Working across a 5 day roster
  • Make a difference every day



About the Role

The key purpose of the Administration Assistant is to provide high level administration support to the Clarence Correctional Centre. You will answer telephone calls professionally, redirecting or taking messages and using initiative to deal with queries. You will deliver assistance in a polite, clear, well-spoken and calm manner in all circumstances whilst maintaining the confidentiality, security, privacy and integrity of the operations and communications. As an Administration Assistant your duties will support the following areas Reception, Visits Processing, Senior Management Team, Trust Administration and Admin Back Office at various stages.



About You

You have a proven ability to work effectively in a team environment and enjoy working collaboratively with others to achieve goals and objectives. You have well-developed interpersonal and communication skills, and maintain high quality work standards, productivity and service. You understand the importance of creating and maintaining a culturally sensitive environment including respecting the diversity of inmates, staff and other stakeholders.


To be successful in this role, you will have:


  • Certificate III or IV in Business Administration (desirable) with the ability to undertake if required
  • Experience in a similar role providing administrative support within a highly sensitive and confidential environment
  • Experience in compilation of correspondence, minute taking and compilation of statistical data
  • Demonstrated experience in maintaining computerised and manual information and/or recording systems
  • Knowledge and experience in the use of Microsoft Office applications, in particular Excel, Word and PowerPoint
  • Knowledge and experience in the use of computer software systems
  • The ability to effectively communicate in both oral and written forms to a wide range of internal and external stakeholders
  • The ability to prioritise and manage competing demands to meet deadlines
  • A high degree of accuracy and attention to detail
  • Well developed communication and interpersonal skills
  • Maintain a high level of integrity and ethical behaviour


This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.


 Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.


    Join Us

    If you are inspired to impact for a better future and make a positive difference, we want to hear from you NOW.



    Kirsty Jeffries

    Senior Talent Business Partner




    Serco and Proud

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 globally and 14,000 in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.


    Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.


    We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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    Contract Type
    Expiry Date
    02/06/2023 02:46:00
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