Administration Support Officer

Wiri | Other

​​​​​​​He aha te mea nui o te ao? He Tāngata, He Tāngata, He Tāngata.  What is the greatest thing in the world? It is people, it is people, it is people.


  • Permanent, Full-Time/ Based in Wiri, South Auckland $51,954-$55,521
  • Provide high quality administrative support to the Performance Team
  • Liaise with various departments across Kohuora Auckland South Corrections Facility


 About You


You exhibit the utmost trust, integrity and patience in all that you do. You have knowledge and experience in handling sensitive information and using a variety of computer software systems.

You are customer-focused with a keen eye for detail, empathy and interpersonal skills. You have strong written and oral communication skills.


About the Role


Reporting to the Privacy Manager, you will work as part of the Performance Team with particular focus on the filing and administration function. However, as an administration generalist, you will at times be required to work across other functions.


This role will primarily involve filing sensitive and confidential information and dealing with general telephone inquiries. You will also provide administrative support to requests for personal information under the Privacy Act 2020. As such, it is a vital role at Kohuora, which the right person can take real ownership of. If you are task-focussed and well-organised, you will thrive in this role. 


To be successful in this role, you will have:


  • The highest levels of personal integrity and ethical behaviour to handle sensitive information.
  • Demonstrated experience in providing administrative support and maintenance of manual and computerised information, preferably within a security setting.
  • Experience in performing a range of administrative functions, including managing correspondence and taking minutes.
  • Experience and confidence in interacting with all levels of management and officials.
  • Strong computer network skills (e.g. proficiency in Microsoft suite and computer software systems).
  • A commitment to trust, confidentiality and excellent customer service.
  • An understanding of the principles of the Treaty of Waitangi and a commitment to providing better outcomes for Māori.
  • The legal right to work in New Zealand (e.g. NZ or Australian citizen, NZ Residency or open work visa).


This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role. 


Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Serco and Proud

Kohuora Auckland South Corrections Facility in Wiri, South Auckland, opened in 2015. It is a state-of-the-art facility, operated by Serco on behalf of the Department of Corrections. We provide a safe and secure environment for over 900 male prisoners, with a strategic focus on better outcomes for Māori. 


At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. 

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.


Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.


We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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Contract Type
Expiry Date
14/06/2023 03:06:00
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