Administrative Clerk - RTS

Derby | Other

Administrative Clerk

Serco Rail Technical Services - Derby, DE24

Permanent / Full Time

Competitive Salary + Excellent Corporate Benefits Package



Serco Rail Technical Services (SRTS) is a leader in the provision of independent rail technical expertise, working with organisations in the rail sector nationally and internationally including government, rail infrastructure maintainers, rolling stock companies, train operators and equipment manufacturers.  We uniquely can apply more than 50 years of experience to provide engineering services, training services, and digital services to our customers in the rail industry both in the UK and abroad.


We are looking to recruit an Administrative Clerk to provide administrative support across the business as an initial point of contact for our customers and to enable the team to delivery effectively.




Main Accountabilities


  • Manage phone calls and email correspondence from customers requesting work.
  • Promptly respond to customer requests providing a high level of customer service.
  • Process invoices accurately and in a timely manner to support the business.
  • Purchase items when requested to support delivery.
  • Maintain an effective filing system and support audits where required.
  • Print and compile supporting documentation to enable effective delivery by the team.
  • Provide cover for other administrative clerks where required.



What you need to do the role?


  • High level of competency with business systems and use of Microsoft Office.
  • Numerate, accurate, with a good level of literacy.
  • High level of interpersonal and communication skills.
  • Ability to work autonomously, prioritise workload and make pragmatic decisions.
  • High degree of flexibility and can deal with ambiguity.



  • 25 Days Annual Leave + Public Holidays.
  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture.
  • Interesting and enjoyable work.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
21/06/2023 02:59:00
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