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VIVO, a 50:50 joint venture between Serco and ENGIE, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with ENGIE's market leading FM, energy, asset optimisation and regeneration capabilities. 


Location: INM Fort Blockhouse, PO12 2AB

Permanent/ Full time 


We have an exciting opportunity for an Administrator that comes with a building maintenance background to join our Core Services team at VIVO based in Fort Blockhouse. 
The purpose of this role is to support the department ensuring a high-quality data production and provide advice and support to the team regarding Vivo processes.

This is a key role required to assist in the delivery of the contractual deliverables on the site to ensure the Client is supported effectively.


Key Accountabilities:

  • Provide administrative support for the effective, compliant, and timely delivery of departmental duties in accordance with Government Regulatory and Statutory undertakings, complying with all Health & Safety and Environmental standards and policies.
  • Answer all incoming telephone calls promptly and professionally.
  • Preparation and maintenance of reports as required by management utilising MS Excel, Maximo, or other bespoke IT systems to monitor business performance.
  • Support management in formal meetings including booking suitable facilities, confirming site access for non-pass holders, recording attendance, and producing accurate minutes and action logs
  • Where required, maintain the office filing system in accordance with Vivo policy, both electronic and hard copy files.
  • Support the ongoing completion of Quality Assurance, Health & Safety, Security & Fraud and Sustainability processes and initiatives.
  • Provide reports and data to stakeholders, as required, to facilitate management of the contract.


People Responsibilities


  • Support management in providing accurate data to allow optimal solutions to customer requirements and to resolve end user issues.
  • Assist in the resolution of complaints in a timely and satisfactory manner.
  • Support the Helpdesk in responding to requests information and advice regarding the department
  • Support supervisory and management team in investigating and resolving complaints in a timely manner, to the satisfaction of the end user
  • Proactively obtain feedback from customers on completion of work, recording information and acting on feedback received.
  • Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance, and realise their full potential.


Person Requirements:

  • Ensuring milestones and targets are met and monitor progress against clear objectives
  • Using available technology produce and analyse data, maintain accurate records, and assist in the identification of ensuing trends
  • Work in compliance with Vivo processes and share effective ways of working within the Vivo contract
  • Be aware of cost and value for money when completing duties and report any potential waste or savings to management
  • Be aware of Vivo Health & Safety policy and procedures, ensure best practice and always maintain awareness
  • Demonstrate a sound understanding of administrative processes and maintain focus to deliver results


What you'll need to do the role:

  • Demonstrate an understanding of administrative processes and main focus to deliver results. 
  • Ability to work on own initiative
  • Experience of working in a collaborative environment.
  • Good IT skills (e.g. Excel, Word etc.)
  • Enthusiastic and willing to learn.


It is desirable that you hold NVQ level 2 qualification in Administration, a related discipline or equivalent experience, however this is not essential. You should have developed IT skills (eg Excel, Word, etc) and be willing to undertake any necessary training to meet the requirements of the role.

This role would suit a candidate who is looking to change careers or is just starting out in their administration career.

Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.





"The role you have applied for is with VIVO Defence Services, a joint venture between Serco and ENGIE.  By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, ENGIE and Serco during the recruitment process."

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Contract Type
Expiry Date
09/12/2022 02:55:00
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