Helston | Other


Permanent/ Full time 38 hours per week

RNAS Culdrose: Helston, TR12 7RH

Competitive salary plus benefits


Serco have an exciting opportunity for an Administrator to be based at our site at RNAS Culdrose located in Helston, Cornwall.


Serco are proud to support the IMOS (Integrated Merlin Operational Support) at Royal Navy Air Station Culdrose, that delivers services ranging from the repair and maintenance of Military aircraft- and off aircraft support services. Culdrose is one of the Navy`s two principal air bases, and one of the busiest military airfields in the UK.


Our Administrator role is a varied and challenging role that requires an exceptionally organised, practical, and proactive individual to provide professional, administrative and project support to the managerial functions of an advanced aircraft support facility. This role is focused on the operation of IMOS activities as delivered by Leonardo Helicopters at RNAS Culdrose and will report to the Leonardo Depth Support Manager and the Serco Support Admin Manager.


Main Accountabilities:

  • Providing administrative support, and coordination, between all elements of day-to-day MDMF & R2 management at RNAS Culdrose
  • Assisting with and maintaining sound communication and coordination between the IMOS management team and wider internal/external stakeholders.
  • Organising and coordinating Culdrose Development and management plan activity and compiling the IMOS Service delivery plan.
  • Collating data and produce reports for monitoring local internal performance
  • Arrange meetings as required and provide briefs prior to meetings.
  • Responsible for taking and producing accurate notes/minutes where required and maintain follow up action plans and action accordingly.
  • Manage and respond to straightforward correspondence on behalf of the management team, as tasked.
  • Act as a front desk for incoming calls, emails, queries as necessary and deal with general enquiries or transfer as required.
  • Responsible for maintaining all aspects of filing.
  • Responsible for all duties of a Building Manager: weekly fire alarm checks, fire extinguisher checks, maintaining the Building Manager Log Book and Fire Safety Log Book.
  • Other tasks within their capability are carried out as directed by the Leonardo Depth Facility Manager/and or Serco Support Admin Manager
  • Carry out any Administration tasks are carried out as required by the Leonardo Depth Facility Manager/and or Serco Support Admin Manager
  • Further training courses necessary to their job are attended as required by the  Leonardo Depth Facility Manager/and or Serco Support Admin Manager
  • Monitoring hazards and ensuring risks, and issues are identified and quantified
  • To participate in Continuous Improvement (CI) initiatives and associated programmes when required.
  • To remain flexible and carry out any other tasks within their capabilities and experience in support of the Contract as directed by the Leonardo Depth Facility Manager/and or Serco Support Admin Manager or their representative.


What you'll need to do the role:

  • Experience within an administrative office-based function.
  • A thorough and working knowledge of Microsoft Office Applications, especially Excel and Word, with the ability to learn internal computer-based admin systems Access and Systems Applications and Products (SAP).
  • Good people management experience, being highly self-motivated with exceptional organisational skills.
  • Ability to demonstrate initiative and to suggest improvements to processes
  • Exceptional organisational skills and 'can-do' attitude.
  • A good capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining administration outputs.
  • Ability to hold MOD security clearance.


What we offer:

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture.
  • Interesting and enjoyable work.
  • A company passionate about diversity and inclusion.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations.

Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Are you interested in finding out more about a career in defence with Serco?


To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.







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Contract Type
Expiry Date
22/02/2023 01:12:00
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