Norwich | Other


Norfolk and Norwich University Hospital, NR4 7YU

Full Time, Permanent (39 hours per week)

Mon-Fri (8am-4.30pm)

Occasional Weekends


Salary: £21,000 to £22,500 per annum plus benefits   


Here at Serco, we are looking for an Administrator to join our team at Norfolk and Norwich University Hospital. Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research. 


The key purpose of this role is to provide an excellent administrative service to the Hospitals team ensuring records are kept up to date; information is kept confidential and secure, produce reports, take minutes of meetings, and organise and maintain appropriate administrative systems to support service delivery. You will be a key contributor to the communication within the contract, ensuring the boards and posters are up to date and appropriate.


Main Accountabilities


  • Provide administrative service and support to all the managers and other members of the Norfolk and Norwich University Hospital team.
  • Collect recognition nominations on a weekly basis and process accordingly. Prepare vouchers, certificates, and posters on a bi-monthly basis.
  • Assist with communications, keeping posters up to date, payslip drops.
  • Create posters for training, health and wellbeing initiatives and events.
  • Process sensitive and confidential information.
  • General admin duties such as filing, typing, photocopying, scanning, binding, distribution of correspondence.
  • Meeting support: Preparation and circulation of agendas, minutes, and briefing materials. Production of minutes, reports, presentations, and correspondence.
  • Take minutes at sickness, conduct, and welfare meetings.
  • Send HR meeting invite letters and outcome letters.
  • Review and prioritise work within agreed parameters.
  • Run reports from bespoke software and present the data in graph format.
  • The post holder's work will be generated by the Soft Services Advisor. The post holder will be expected to use own initiative within defined parameters with assistance readily available from Soft Services Advisor.
  • Assist with HR projects such as recruitment or new initiatives.
  • Preparation of invite letters for staff training.
  • Contingency cover for mandatory training and payroll when required.
  • Any other ad hoc duties as required.


What you'll need to do the role


  • Extensive use of IT systems, software, and networks.
  • Strong Microsoft Office skills, particularly in Microsoft Office, Word, Excel, PowerPoint, Publisher, and Access.
  • Exceptional organisational and admin skills.
  • Ability to multi-task and to work under pressure to achieve tight deadlines.
  • Ability to adapt to a constantly changing and fast-moving environment.
  • Professional demeanor and interpersonal skills.
  • Ability to prioritise workload.
  • Flexibility to undertake any other tasks and duties that may be required at any time.
  • Good communication skills (written and verbal).
  • Good math and English language skills - GCSE grade C minimum requirement.
  • Positive attitude.
  • Ability to work well in a team, use own initiative and work efficiently.
  • Creative skills required for communication purposes e.g., posters, display boards etc.
  • Ability to communicate effectively with others within the contract at all levels.



Why Serco  


Meaningful and vital work: Working within a Hospital at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer 


  • Up to 6% contributory pension scheme
  • 25 days annual leave plus bank holidays
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
06/10/2023 02:22:00
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