Administrator Co-ordinator

Salary: £26,000

Location: Cheshire

Contract: Permenant 

Hours: 37.5 

Here within our Asylum Accommodation and Support Contract an opportunity has arisen for a Service Delivery Co-Ordinator with strong interpersonal skills to carry out administrative duties to support the property directorate and support other SD Co-Ordinators, when required.

AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system and the key purpose of this role is crucial to ensure service users' needs are met within agreed time frames in accordance with Serco's contractual obligations to UK Visa's & Immigration (UKV&I), in relation to accommodation and transport for service users.

As a Service Delivery Co-Ordinator, you will build effective relationships with key stakeholders, both internally and externally. You'll carry out all administrative activity to include Council Tax processing, Utility invoice processing, payment processing, and deal with vendor queries on a daily basis. You will liaise with local authorities with the Repairs and Maintenance team.

Out of hours shift patterns

Shifts re on a 3 week rotation, 12 hours 04:00pm to 04:00am 2 weekends out of 3 are included in the shifts.

Training is provided once started this will include day and night shifts. After training and experience daily shifts will also include 08:00pm to 08:00am.

Main responsibilities for OOH co-ordinators are:

• Taking calls this can be from another company who is dealing with service users, it can be from different part of business etc.
• Looking after a few mailboxes and act accordingly to the requests such as booking accommodation, transport, relocation etc. (may require outbound call, example- taxi company)
• Checking the system for eventual KPI and assigning jobs promptly to the on-field crew (may require outbound calls)
• Back-office work (including inputting data on excel spreadsheet)

What you need to do the job
 

You will be able to successfully engage and create successful working relationships with both internal and external stakeholders. You'll have the ability to effectively communicate and present clear information updates across both internal and external stakeholders at all levels and have the ability to travel within the regions and occasionally within the UK, therefore a valid UK driver's licence is essential.

Excellent written and verbal communication skills are required, and you will have strong MS Excel and IT skills.  You will be experienced in demonstrating effective time management skills and can manage and deliver a variety of priority tasks, prioritising your own workload to meet specific timescales without prompt.

Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco
 

Meaningful and Vital Work: Ensuring that the vital work we do is compliant across the contract to enable us to deliver an exceptional service for our vulnerable service users at all times

Great People: Be part of a motivated team who will encourage you and help you succeed at what you do

A World of Opportunity: learn and develop new and existing skills to help broaden your experience and expand your career      

What we Offer
 

• Up to 6% contributory pension scheme
• Serco discounts
• A safe and supportive culture
• The chance to make a positive difference everyday with the work you do
• A company passionate about diversity and inclusion

#aasccarers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.