Administrator - Fixed Term

External Advert

Administrator - Fixed Term  
Hybrid - 1/2 days in the Solihull Office 
Full Time, 6 Months Fixed Term 
£22,000 per annum   

Here at Serco, the Talent Acquisition Team are responsible for hiring people that deliver essential public services in defence, transport, justice, immigration, healthcare and citizen services. As our new Administrator, you'll play a vital role assisting our team with a wide range of tasks including managing the inbound calls for the recruitment team via STORM, managing the email inbox for recruitment and providing a range of administrative support such as interview scheduling, end to end internal hiring administration and reporting for senior management. 


As part of this you'll:


  • Act as first point of contact for internal and external candidate/customer calls to the MYHR Recruitment line
  • Own and manage the Serco Employee Referral scheme
  • Respond to email queries from internal and external customers
  • Provide ad-hoc administrative support to the TA Team including CV sifting, telephone screening and interview scheduling


What you'll need to do the role: 


  • Excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
  • Strong telephone etiquette
  • Ability to deal with a high volume of incoming phone calls and e-mails
  • Proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Strong knowledge of MS Office, including Word, Excel, and Outlook
  • A highly customer-orientated approach, committed to achieving excellent levels of customer service
  • Experience in a customer service call handling/Recruitment environment is desirable 



Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer: 


  • Flexible working considered
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services 
  • A company passionate about diversity and inclusion
  • Serco Benefits package

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
15/12/2022 03:24:00
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