Administrator Lead

Swindon | Other

Administrator Lead
UK Defence Academy
Shrivenham, SN6 8LA
Full Time, Permanent (37 hours per week)
£23,030 per annum plus benefits 

Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. 
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management.


This is an exciting customer facing role, working in a dynamic, high-performance team within The Joint Services Command and Staff College (JSCSC). You will be working closely with the military staff and within a small team of Administrators, you will often be the first point of contact for our course members and staff via various communication channels; face to face, email or via telephone. 

     Main Accountabilities:


    • Taking a pro-active role within the department and be invovled with course programmes
    • Processing Course Members/arrival/journey through the course/departure from Shrivenham Station, ensuring associated registers are accurately maintained
    • Course Administration support to Directing Staff within the department 
    • Maintenance of course communication and documents
    • Communication with internal and external stakeholders
    • Processing the on and off boarding for Course Members 
    • Updating Course Member career profile with competencies at course completion
    • Cross skilling to support across the wider team and department 
    • Mentoring and coaching of new starters
    • Management of Work Instructions

    What you'll need to do the role:


    • GCSE's (A-C) or equivalent in English and Maths
    • Must have administration experience
    • Problem solving skills are a must in this role
    • Excellent customer service skills
    • PC literate, with a good level of experience in MS Office including Outlook, Word, Excel
    • You will have to gain enhanced clearance within the first 3 months of employment.  Serco will arrange this on your behalf.

    The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:


    • Free, secure onsite parking.
    • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs)
    • Gym membership, the site boasting 2 fully equipped gymnasiums
    • Site also has a heated outdoor swimming pool (open May-Sep)
    • 18-hole golf course (annual membership circa £375)
    • Fully equipped riding stables, with the opportunity for lessons
    • Other sporting facilities include tennis courts, Astro-turf football pitches and much more

    What we offer:


    • 25 days annual leave plus bank holidays and the chance to purchase additional days.
    • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
    • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion
    • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco




    To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


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    Contract Type
    Expiry Date
    24/02/2024 01:18:00
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