Administrator | Richmond

Working hours: 37.5 hours Monday - Friday 9am-5pm

Salary:  £25,000



Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Richmond. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Administrator to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.  


As part of this role you'll be the first point of contract for the Client, liaising daily regarding resident and property issues and request. You will execute the incoming emails and calls providing updates to the callers request alongside assisting the contract with compliance by keeping up to date records and systems.


Reporting to the Operations Manager, this role will see you maintain and operate vital client communication links, ensuring all work orders are provided and completed in line with Service Level Agreements (SLAs) and to firm deadlines. You will update and manage computer databases and spreadsheets, providing reports and statistical information to senior management. This role will also see you completing general administration duties when required such as staff comms and stock control.

Our team is made up of professional, friendly, and supportive teammates, including managers who are dedicated to the ongoing development and career progression of our team. We have outstanding training opportunities available to you, along with the chance to undertake additional qualifications.


What do I need to do the role?  


To be considered for a position within our team, you will be an experienced administrator from a fast paced environment, with the ability to manage your own workload effectively and efficiently and to tight deadlines. 


You should have excellent attention to detail, be proficient in the use of Microsoft Office in particular Excel.


You will be customer focussed with an analytical approach to problem solving. 


Why Serco 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives 


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  


What we offer 

  • The opportunity to make a real difference to the quality of life in our communities 
  • A role as a company ambassador 
  • Up to 6% contributory pension scheme 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting, varied and enjoyable work 
  • A company that recognises your contribution 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

Register & Apply Now Login & Apply
Contract Type
Expiry Date
05/10/2022 07:42:00
Shortlist Email me jobs like this  Back to listing