Administrator / Service Delivery Co-ordinator- IA a

Birchwood | Other

Job title: Service Delivery Co-ordinator - IA and Transport (AASC)

Location: Hybrid - WFH 2 days a week and in the office in Birchwood 3 days a week (after training)

Working Hours: 37.5 hours per week 

Salary: £24,500.00 PA


  Here within our Asylum Accommodation and Support Contract an opportunity has arisen for Service Delivery Co-Ordinator with strong interpersonal skills to carry out administrative duties to support the IA and Transport directorate and support other Service Delivery Co-Ordinators, when required. This role is crucial to ensure service users' needs are met within agreed timeframes in accordance with Serco's contractual obligations to UK Visa's & Immigration (UKV&I), in relation to accommodation (and transport) for service users.


Some of the key responsibilities for the role involve the following activities and duties:

  • Liaise with suppliers and sub-contractors, as required, to ensure fully compliant and effective transportation service.
  • Schedule and allocate workflows for collecting and transporting service users, as required by the contract.
  • Monitor the customer portal regularly and frequently and ensure all travel requests are uploaded to facilitate KPI 4 timescales.
  • Build effective relationships with key stakeholders, both internally and externally across the AASC contract to ensure excellent service delivery standards.
  • Update visual management boards and contribute to operational excellence within the Service Delivery Centre.
  • Maintain data integrity of the IT systems to support performance reporting.
  • Produce reports, briefings and information updates to a high standard within limited timeframe.



The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.


What you need to do the job:

  • The ability to successfully engage and create successful working relationships with both internal and external stakeholders
  • The ability to communicate information updates across the Service Delivery departments
  • Demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
  • Strong MS Excel skills
  • Strong ICT skills
  • Ability to travel within the regions and occasionally within the UK (a valid UK driver's licence is essential)
  • Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)


What we offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:12:00
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