Appian Lead Developer

Solihull | IT & Telecoms

Appian Lead Engineer
Remote (Some UK travel)
Full Time

Package: Up to £50,000 + 5% bonus + benefits


We aim to create an inclusive workplace in which everyone can thrive:


  • We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
  • We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
  • We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
  • We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report


As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.


Careers in IT Services:


IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.


The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.


The Role:


As an Appian Engineer, you will participate in all aspects of the software development lifecycle which includes scoping, technical design, implementation, documentation, testing, deployment and support of application developed for our customers.


The Appian Engineer will not only become the expert at building process applications in the Appian software, but they will also become business process experts in the customer industries they work and are responsible for.


The Engineer will also be responsible for having a direct impact on the Appian team development enabling continuous improvement to the service provided to our customers.



  • Evaluate user requests for business process automation to determine feasibility and technical requirements.
  • Work directly with customers throughout the entire life-cycle of projects to define, design, and implement business process-based solutions
  • Supports data migration, loading and conversion between data stores.
  • Assist in application deployment and roll-out to production
  • Work with team members to identify, mitigate and resolve project issues and risks
  • Contribute and deliver continuous improvement of service delivery for implemented Appian solutions.
  • Independently communicate with both customer technical teams and business owners as needed during the design, implementation and service phases.
  • Supervise, mentor and develop junior Engineers and business analysts on application and implementation methodology
  • Working in a collaborative, self-organising agile team that lead transformation from idea to implementation (from strategy through delivery).
  • Be a champion for Appian based solutions driving improvement that makes a real difference to the customers business
  • Participate in team design meetings, daily scrum meetings, and other development meetings



  • Enjoy working with clients to define business processes and gather functional system requirements.
  • At least a BS in Computer Science or related field/degree in addition to 2+ years of experience
  • Prior experience with software engineering, (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
  • Passionate about technology: Modern Responsive Web Applications, Mobile-First Solutions, Composite applications.
  • Comfortable coding in Java, JavaScript, .Net and other programming languages
  • Demonstrated past success in cross-functional teams building products using agile methodologies.
  • Excellent communication skills



What we offer:


  • Bonus Scheme
  • Private healthcare
  • Flexible working considered
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion


We encourage you to apply even if you don't match every single aspect of the job description. We're looking for great people and are big on career development, so we're open to reviewing all applications.



At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
04/02/2023 02:02:00
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