Appian Support Engineer-MyTechnology

Home Based | Other


Appian Support Engineer
Home based - with site visits
Full time, Permanent
Salary - £35,000 - £45,000


Here at Serco, we are looking for an Appian Support Engineer to be responsible for providing application and technical support across all of Serco's Appian enviroments. You will become an expert in the use of Appian software tools, able to understand and make use of the tools offered to provide expert business process support and satidfy stingent KPI's. 


As part of this you'll:

  • Demonstrate Strong Technical skills to resolve user raised application incidents.
  • Be able to own reported issues and accurately record the investigation through to completion.
  • Communicate progress with users in a clear and understandable way.
  • Highlight issues that could cause further outage.
  • Create Knowledge Base articles to communicate problem resolutions to Serco's Service desk.
  • Participate in post resolution reviews and contribute to cross team, Problem Record investigations.
  • Provide on-call support as part of an availability rota.
  • Be knowledgeable of service management tools e.g. ServiceNow.
  • Demonstrate a willingness to learn new technologies and process.
  • Stay current with all software technologies in use.


What you'll need to do the role:


  • Prior experience with BPM or Low code tools, (ideally Appian / Pega / Tibco BPM).
  • Experience with Database Techniques and terminology (MariaDb / MySQL).
  • Excellent written and verbal English communication skills.
  • Demonstrated past success working within a support environment.
  • The role will require flexibility in working location so that we create strong relationships with our customers and contribute proactively to the Appian team.
  • Strong customer service skills.
  • Be able to work in a high-pressure enviroment.


What we offer:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
31/07/2024 01:12:00
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