Why is this your next step?
This role reports into the Head of Finance Applications and will deliver support to the business services in the Finance Applications team, including the resolution of production issues and requests (access, data maintenance etc.). This role will work with the Finance Applications team and the wider business to provide solutions to incidents and to business requirements to ensure continuity of service.
How will you contribute?
In this role you'll assess incidents raised against the application and resolve appropriately within agreed SLAs, which includes identifying the root cause and ensure a fix is applied to resolve the incident, ensure a sustainable solution is implemented to prevent reoccurrence and create knowledge articles for future solution and end user reference. You'll assess requests for Production or Development and fulfil as required, and proactively implement system improvements to provide a better service to the business. Part of the role is also to mentor colleagues in the functional operation of the system.
You'll have experience managing incidents and the delivery of fixes or solutions to the satisfaction of the requestor. You'll have experience critically analysing requests for business justification, alternative approaches for delivery and have a keen eye for solution design. Experience of finance applications is highly advantageous and we are looking for experience supporting multiple systems in a similar environment. You'll have the ability to analyse a problem and arrive at a logical conclusion that can be built into a strategic solution, as well as the ability to react quickly to events and adapt to changing business needs.
Join the Team.
We lift economies and communities by advancing the way the world pays, banks and invests.
Since our two companies came together, Worldpay has formed the Merchant Solutions division of FIS. We call it "Worldpay, from FIS". In the time you've taken to read this one sentence, our platforms have processed over 8,000 transactions and this number grows daily. Join us now to realise your own future growth and success.
FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today's fast-changing competitive landscape and help our clients run, grow and achieve more for their business.
We want all our people to bring their very best self into work, and that means balancing priorities and passions, at work and at home. We create teams without barriers, fostering creativity and innovation - behaviours that we value in everything we do.