Apprentice Desktop Support Technician

Swindon | Other

Title: Apprentice Desktop Support Technician
Location: The Defence Academy, Swindon
Working Week: 37 hours per week, Monday - Friday, 0800-1600pm, Friday finish at 1530pm
Salary: £19,000 per annum plus benefits & 25 days annual leave​
Apprenticeship Qualification: IT Technician level 3  
Expected Apprenticeship Duration: 12 months apprenticeship


Serco have an exciting new apprenticeship role as a Apprentice Desktop Support Technician based at the Defence Academy. As part of your apprenticeship, you will be working in the IT team in areas such as PC hardware, software and help resolve any issues. You will have full training provided and learn on the job. This is a great opportunity to learn and develop your skills in IT at Serco. 


Main Accountabilities:

  • Ensure that desktop related incidents identified through the Service Desk are resolved quickly and efficiently whilst ensuring that service level agreements are met.
  • Provide 1st and 2nd line technical support and service to staff and students, including some overseas students, all with differing levels of computer literacy.
  • Assist in the preparation, issue and collection of Defence Academy laptops
  • Undertake configuration and support of client based software including security software, system updates and application updates with training
  • Undertake problem management tasks identifying underlying causes and providing solutions to commonly occurring faults. 
  • Carry out printer maintenance and repair taking account of manufacturers warranties 

What you'll need to do the role:

  • Understanding of Microsoft Windows and Microsoft Office 
  • Strong communication skills 
  • Must have a flexible approach with an ability to adapt to a constantly changing environment
  • Ideally a PC understanding
  • Willingness to learn


What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 



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Expiry Date
26/04/2024 01:10:00
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