Area Coordinator

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 

Salary: £21,000

This is an exciting opportunity for a motivated and ambitious co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all administration procurement activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and provide an intrinsic link to the local area teams. 

You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed.

Key Accountabilities:

• Proactively support and co-ordinate the delivery of all workflows to a dedicated area, co-ordinating on-site activity and working with the area team
• Ensure that systems are updated within prescribed timescales
• Promote customer service excellence to ensure a positive and caring customer experience
• Administer responses to customer feedback
• Work in collaboration with the team, our service partners, and our client
• Manage the workflow of specialist tasks
• Run reports and maintain all system information and data, working with the VIVO Insite, Asset Management and Compliance teams
• Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
• Undertake general administrative duties

Skills Needed:

• Strong organisational skills
• Attention to detail and good analytical skills
• Co-ordination or administration experience within a planned and maintenance environment
• Experience of working accurately to timescales and providing customer service excellence
• Provides priority tasks for self and team, and is prepared for contingencies
• Works collaboratively with all stakeholders
• Delivers decisions on time and takes ownership for them
• Intermediate/Advanced Excel & Microsoft packages
• Experience of working accurately to deadlines in a pressurised environment
• English and Mathematics GCSE A-C standard

Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.