Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Cambridgeshire
Salary: Competitive + Company Car/Car Allowance + Benefits
Full time, permanent
Area Manager - Strategic Leadership for Excellence in Service Delivery
Are you a strategic thinker with a commitment to operational excellence and relationship building? Join us as an Area Manager and play a pivotal role in shaping, delivering, and optimizing service quality across our designated Service Delivery Area (SDA) in alignment with VIVO Defence's objectives and MoD requirements.
As the senior VIVO focal point, you'll build and maintain successful relationships with key stakeholders, including Heads of Establishments (HoEs) and DIO representatives, ensuring that contract performance, compliance, and resource management meet and exceed expectations. You'll lead the team to deliver efficient, cost-effective services and meet financial objectives, working closely with Built Estate Managers, Billable Works Managers, and supply chain partners to allocate resources for projects..
Your leadership will drive a culture of safety and compliance, encouraging adherence to health and safety standards, sustainability goals, and statutory requirements across the SDA. You'll be responsible for managing staff within the organizational structure and fostering a collaborative environment to support continual improvement initiatives, ensuring alignment with the BS11000 Collaborative Business Relationships standards.
In this role, you'll monitor contract performance indicators, oversee project deliverables, and ensure SDA-wide consistency by preparing, approving, and maintaining essential documents such as SDP, ESTS, FASP, and ESR. Your attention to detail will ensure site Facility Maintenance Requests (FMRs) are managed at a high standard to support forward planning. You'll collaborate on estate forecasting and planning, maintaining commercial control and up-to-date estate data to support the SDA's operational goals.
What You Need To Do the Job:
To excel, you'll bring a proven background in estate or facilities management, skilled in driving team performance, managing Safe Systems of Work, and working within profit and loss parameters. You'll lead with clear, effective direction and instil a team culture rooted in shared responsibility, stakeholder engagement, and innovation.
It would be an advantage if you hold Level 4 or above Facilities Management qualifications, and preferably have experience in overseeing multi site hard FM contracts.
It is important that you have exceptional people management and client relationship management skills, with a proven ability to lead continuous improvement in service delivery.
If you're ready to inspire confidence and lead with a commitment to quality and continuous improvement, join us in delivering best-in-class service across our estates.
What We Offer:
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.