Assistant Director

Thamesmead | Other


Base Location: HMP Thameside

Full Time, Permanent

£50,000 - £55,000 pa plus £6,200 London weighting + Excellent Corporate Benefits Package


Here at Serco, we're looking for an Assistant Director (AD) to join our fantastic team at HMP Thameside, a Category B establishment for adult males, with safety and security at the heart of it.


The Assistant Director is a key role responsible for the delivery of functional elements of the Contract, in line with Service Specifications and Prison Service Instructions and this role is predominantly to focus on Reducing Offending.


You will be responsible for the strategic planning of an area and management of resources in delivering against the objectives set out in the Contract. You will also be required to carry out duties of the Duty Senior Manger assuming operational responsibility for managing the prison regime.  This will include adjudications and managing incidents in accordance with Incident Management protocols.


This demanding rewarding role gives you the opportunity to make a significant impact on how well we look after the people in our care, the legacy we give our team members and being an essential part of a secure, decent and caring custodial estate. If you enjoy engaging with people and have strong interpersonal skills, this is a fantastic opportunity to work effectively in a socially diverse environment that has a strong commitment to the rehabilitation of prisoners.


As a minimum, you must be Prison/Probation experienced with extensive knowledge of working with resettlement agencies. You should have experience of sentence planning in custody or in the community (ideally both.) You must be Prison Custody Officer (PCO) or Prison Officer certified or prepared to work towards the accreditation in your first few months. Other accountabilities are:


  • Concisely articulates business issues, areas of improvement and formulate a variety of solutions / innovations.  Work with key stakeholders to translate findings into a practical action plan.
  • Generate innovative ideas that are strategically sound, progressive, and challenge the status quo.
  • Acknowledge and reinforce high quality work and outstanding performance efforts; provide consistent recognition and encouragement to the team.
  • Develop and maintain up to date Directors Rules which are to clearly detail all procedures operating within the facility regarding your functional area.
  • Responsible for delivering continuous improvement through quality initiatives such as 'Custodial Blueprint' and LEAN practices.
  • Responsible for your functional delivery of Service Delivery Requirements specified through negotiation with the Ministry of Justice in the Annual Custodial Service Delivery Plan (ACSDP).


What you'll need to do the role


In order to carry out this role successfully, it is also essential that you have previous Leadership and People Management experience in a Reducing Offending field and are passionate about building stakeholder management with customers, suppliers and partners. Your collaborative team working and ability to influence, plan and organise to achieve high outcomes will be evident.


You will hold a relevant management qualification for a Senior Manager i.e. CMI level 4 or equivalent or significant managerial experience in a custodial setting.


You must have a flexible approach to working as you will need to work 1 in 7 weekends and be able to work on call as and when required.


Finally; drive, passion and commitment are of the utmost importance with that natural desire to want to make a difference however if you have experience within the probation/prison sector, third sector/voluntary agency and/or knowledge of Offender Management Unit work and sentence planning we would welcome applications!


Why Serco


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Up to 6% contributory pension scheme
  • Company car
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Employee Assistance Programme
  • Bike4Work scheme
  • A safe and supportive culture
  • Chance to contribute to innovation in the public services/prisons sector
  • The chance to make a positive difference and contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
06/12/2022 03:31:00
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