Job Title: Bike Recovery Driver
Location: Clapham Depot, SW2 5DZ
Contract Type: Permanent, Full time
Working Hours: 12-hour shifts, 4 on, 4 off (6.30am - 18.30pm, approx) will include weekend work
Salary: £24,856 per annum + Excellent benefits
London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 500 eBikes and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.
As a Bike Recovery Driver, you will be responsible for tracking down and recovering lost and stolen bikes and returning them to docking stations or to our workshops for repair.
You will drive a company issued van around the London area, track lost or stolen bikes to their locations, request that members of the public return the bikes or issue letters from the Police and Transport for London to residences and buildings where our bikes are being illegally stored, and be given full training on the use of tools such as bolt cutters, angle grinders and grapple hooks to help you rescue the bikes. You may be pulling bikes from canals or requesting they are returned from people's houses or places of work and as such you must be able to handle confrontation in a way that does not escalate the situation and remain courteous and professional at all times.
You will be the public face of Serco's London Cycle Hire team in the community, representing the business in a positive way and interacting with members of the public in a friendly and approachable manner, and directly contributing to the reduction in asset loss and profit loss. This role is vital to the ongoing success of the contract.
As part of your training for this role, Serco will commit to providing and paying for your SIA Licence training and Conflict Avoidance training, both of which are nationally recognised and can support you in your career moving forwards, as well as giving you the training to perform minor bike repairs on the roadside.
What do I need to do the role?
This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that are self-motivated, take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service.
We expect the very highest level of customer service to be provided by our staff in all circumstances and welcome applications from those with experience of successfully handling and de-escalating potential conflict in a calm, polite manner.
Holding a driving license is required for this role, so please make sure this is visible on your CV when applying.
Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need.
Please note, this position is subject to random drug and alcohol testing.
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's live.
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.