Bookings Administrator

Location: Lilleshall National Sports & Conferencing Centre, Shropshire, TF10 9AT 

Job type: Permanent 

Working Hours: 39 hours per week, Mainly Monday to Friday 

Salary: £22,593 per annum + Excellent benefits 

Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Bookings Administrator to join the centre. 

Lilleshall is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain's leading sports men and women.  We are also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days. 

As the Booking Administrator, the purpose of your role is to support an effective and efficient on-site bookings administration and co-ordination function.  

Working in a small team you will be a point of contact within the bookings team for other departments and be pro-active and attentive, at all times, delivering high standard of customer service, when liaising with suppliers or clients. You will deal with customers over the phone, online and face to face for all enquires in a professional manner. You will make bookings as required for community sports, onsite partners, NGB's, Corporate customers and Casual bookings for both facilities and accommodation. Other parts of the day-to-day responsibilities include updating sales tracker, sending quotes, producing reports and reception cover when needed. 

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and working for a company that recognises your contribution. 

About you 

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required, as well as being confident using a computer and have basic finance skills. 

To be considered for this role you will need to have previous admin and customer service experience. 

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today. 

Why Serco 

Meaningful and vital work: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.  

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.  

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.  

What we offer   

• Free membership at the Centre  plus heavily discounted use of classes and facilities 

• Free safeguarding training and DBS check  

• Excellent Development and Training Opportunities   

• 6% employer matched pension contribution 

• 20 days annual leave + Public holidays 

• Life assurance up to 2x base salary 

• Simply health cash plan 

• Anytime health line 

• Employee assistance programme 

• Benefits portal offering discounts on eating out, travel, shopping and entertainment 

• A safe and supportive culture   

• A chance to make a positive difference to the community   

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Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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