Global Engagement Centres - Customer Services Advisor
About us at the Global Engagement Centres
We love our customers. Along with our colleagues, they're at the heart of everything we do. Their BA experience begins long before they arrive at the airport, step on board one of our lovely aircraft, or feel the warmth of the sand between their toes. Our brilliant team members at our Global Engagement Centres are a vital part of that experience, delivering our unique BA service.
About the role of Customer Service Advisor
We're proud of our homes in the North, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action? Full and part-time opportunities are available, part-time is a minimum of 22.5 hours.
You'll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You'll encounter a huge variety of customer situations, with every day bringing something new.
Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club, you'll aim to delight each one in a way that feels good to you. We'll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products.
To join us, you'll need to have:
And you need to be:
What we are offering
As one of our BA ambassadors, we'll see that your hard work and drive to succeed are rewarded.
· To apply for this vacancy click the apply button on this page.
· Once submitted, your application will then be screened, you will then be invited to complete an online test and we will notify you of the outcome.
· If successful after your online testing, we will invite you to a virtual Assessment Centre.
· We will be hosting virtual Assessment Centres throughout 2022.
· If successful we have training courses that will be running from Feb 2022 onwards (please note training is 6 weeks full time)
This role is not eligible for sponsorship, we are unable to provide visa sponsorship.
This role is eligible for the BA Colleague Referral scheme
Please follow this link to apply for this role https://careers.ba.com/job/newcastle-upon-tyne/customer-service-advisor-global-engagement-centre/22348/24609896928
Guidant Global is acting as an Employment Agency in relation to this vacancy.