Business Administrator Apprentice

Cardiff | Other

Title: Business Support Apprentice 

Location:  Cardiff

Working Week: 37 hours per week, Monday - Friday, 09:00 - 17:00

Salary: £17,680 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Admin

Expected Apprenticeship Duration: 12 months



Is this the right career for you? 

Here at Serco, we are looking for a Business Support Apprentice to join us working within Serco's employment delivery team for the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face. 


As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.



Day to day duties may include an expectation: 

  • To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.
  • To provide an exemplary first impression in this client facing role
  • To manage Employer relationships to a high standard, Data capture accurately and manage the database.
  • To provide feedback to our supply chain partners in a timely manner.
  • To handle day-to-day email and phone contact with participants, employers, and supply chain partners
  • To resolve any issues that arise
  • To Contribute to team responsibilities including writing job specifications, screening participants, supporting on events, training courses, and completing tracker forms
  • To undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.



What's in it for you? 


We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. 

  • Onsite learning is paid and completely transferable 
  • Pension scheme 
  • 25 days annual leave 
  • Health & Wellbeing Benefits 
  • Opportunity to gain practical experience in a professional environment 
  • Full training and support provided 
  • A chance to work with a supportive and experienced team 
  • A pathway to a potential career  
  • Serco discounts which include cinema, online shopping discounts, leisure centre memberships, and much more 





Preparing for your recruitment journey: 

 As part of our recruitment process, you will be required to complete assessments and a one-way video interview as part of your application. If you are successful, you will be invited to a face-to-face interview.  


Our provider will require you to take a skill scan and undertake initial assessments if you are selected for the apprenticeship.  


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
28/09/2023 02:34:00
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