Business Administrator Apprentice

Cardiff | Other

Title: Business Administrator Apprentice 

Location:  Cardiff 

Working Week: 37 hours per week, Monday - Friday, 09:00 - 17:00

Salary: £18,299 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Admin



Is this the right career for you? 


Here at Serco, we are looking for a Business Support Apprentice team to join us working within the team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face. 


As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.



Day to day you'll be involved in: 


  • Co-supporting the Administrator on daily Admin tasks and covering reception where needed
  • Being a team player and working well with others
  • Excellent verbal communication and customer service skills



 What you need to do the Apprenticeship?





  • 5 GCSE (A-C)
  • Good IT skills with particular emphasis on MS Excel and MS Office 365 software
  • Strong communication skills, both written and verbal
  • Excellent interpersonal skills, with the ability to work across a number of work streams
  • Confident to communicate through a variety of media with internal and external stakeholders
  • Use own initiative and work independently
  • Demonstrate a flexible approach to work




  • Understanding of DWP/welfare to work market environment
  • Experience of working in a compliance environment ideally within the Employability sector
  • Experience of CRM based systems



What's in it for you? 


We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. 


  • Onsite learning is paid and completely transferable 
  • Pension scheme 
  • 25 days annual leave 
  • Health & Wellbeing Benefits 
  • Opportunity to gain practical experience in a professional environment 
  • Full training and support provided 
  • A chance to work with a supportive and experienced team 
  • A pathway to a potential career  
  • Serco discounts which include cinema, online shopping discounts, leisure centre memberships, and much more 


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


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Contract Type
Expiry Date
01/06/2024 01:09:00
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