Business Administrator-Restart

Birmingham | Other

Base location Trigate house Oldbury, Hybrid working available working 1-2 days in the office.


Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme.

 As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic. 

 We are expanding our team and have created a new role for an Operations analyst to join the fantastic team in Birmingham. 


The Operational Analyst will:

  • Lead on manging the calculation of a range of financial outputs based on the Restart case management system and setting up templates to ensure reporting is consistent and efficient.
  • Example outputs includes calculation of Customer Service Standard (CSS) service credits and their flow down to supply chain partners (SCPs), calculation of the flow down of the monthly delivery fee and variable Job Outcome payments, calculating the effects of switches in caseload from one SCP to another, tracking of Job Outcomes from DWP to actual Job Outcomes.
  • These payments will be managed within a governance framework and the role holder will be supported by senior manager sand members of the finance team in the creation of the outputs above
  • Tracking and monitoring of Serco and SCP expenditure on Participant Costs.
  • The role will also involve oversight of the petty cash function in the locations where Serco self-deliver
  • Working with the data analysts team to ensure the data is presented in an assessable way and so that it aligns with the performance information from the MI team.

Key accountabilities

  • Setting up templates to track and calculate the effects of CSS service credits and rebates on Serco and the flow down to SCPs. Presenting this to the appropriate governance board and following up on the actions decided.
  • Tracking Job Outcomes per the DWP reporting system and those recorded on our case management system. Tracking and reconciling differences.
  • Tracking standard accelerated JO payments from the DWP and the flow down of these to SCP,. Again, this will require setting up a template to manage efficiently and consistently. Presenting this to the appropriate governance board and following up on the actions decided.

Experience & knowledge

  • Experienced in the use of Excel (essential). Ability to confidently and effectively use a range of spreadsheet formulae and functions including Pivot Tables, LookUP functions
  • Experienced in merging multiple data sources to create Business Intelligence (essential)
  • Experienced in using Power BI to analyse and present data- (desirable)
  • Knowledge and experience of a large contract or business >£50m (desirable)

Skills and Qualifications (Essential)

  • Ability to proactively manage own workload
  • Attention to detail and correct process
  • Have a high degree of flexibility in their approach to work
  • Identifies and solves problems
  • Ability to work under pressure to tight deadlines
  • Able to work both well on own and as part of a larger geographically dispersed team
  • Proactive with a 'can do' attitude
  • Excellent customer service skills
  • Excellent administration skills with the ability to audit records and information;
  • Excellent communication and interpersonal skills with the ability to work across a number of work teams;

Why Serco

Meaningful and vital work: Working within a Strategic Partnership at Serco means that you'll play a critical role in ensuring that customers and stakeholders continue to receive the support that they need.

A world of opportunity: It takes a diverse team to support our out of hours and carers service and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Councils are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the partnership.

What we offer

  • Salary of £30,000
  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.

We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/02/2023 02:47:00
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