Reporting Lead

London | Other

Reporting Lead

Hybrid - London, Cardinal Place

Full Time, Permanent (37.5 hours per week)

Competitive salary plus benefits

Company car 


Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.


We are looking for a detail-oriented and methodical Management Information Systems (MIS) Reporting Lead to join our Group Strategy & Growth team. As a critical member of this team, you will be responsible for ensuring a consistent view of growth and market data across the organisation and for developing a central repository of customer and competitor insight. You will also support the business by translating data into usable intelligence, developing insightful reports, and providing analytical support on team initiatives.


Sitting at the heart of the business, you will work as part of the global organisation - with significant opportunities for professional development, learning, and exposure to some of the most complex and interesting issues facing governments around the world.


Main responsibilities of the role include:

  • Improve global standard of reporting to incorporate different divisional standards, collaborating with the Market Development Director, Divisional data teams and Senior leadership across the group to lead on the design and delivery of key content.
  • Be responsible for the delivery of consistent and up to date growth data across the Group, using a range of software tools (including Power BI, Power Automate & MS Dynamics) to derive insights from Serco's global growth data, including analysis of pipeline, win rates, revenues, and profits.
  • Build out central repository of customer & competitor insight, global market data and trend analysis to support the Group Strategy & Growth team with regular, meaningful, and actionable insights.
  • Develop insightful dashboards and visualisation for a wide range of business use cases.
  • Represent Group Strategy & Growth team in technology strategy roadmap discussions to ensure growth related use cases are addressed.
  • Support the Strategy & Growth team with ad-hoc projects including data analysis, business engagement, or quantitative inputs for completion. 


What you'll need to do the role:

  • A passion for data analysis and strong attention to detail, combined with a creative outlook on bringing the information to life to an audience who are not necessarily skilled in data use.
  • Demonstrated experience of leading the design and delivery of cross-functional workstreams or projects that involve collaborating with stakeholders at all levels (up to C-suite).
  • Strong MS Office skills, including advanced use of Excel and PowerPoint.
  • Proficiency in Power BI and Power Automate, including building data flows, automating workflows, DAX, Power Query, developing production-grade data visualisation dashboards, and creating and maintaining reports for a wide range of business users.
  • Experience of working with Microsoft Dynamics CRM or similar CRM system to derive data insights.
  • Knowledge of query languages such as SQL.


What we offer:

  • Bonus scheme - 5% on target, 10% exceeding targets.
  • Company car. 
  • Private medical insurance.
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • Flexible working options.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
  • Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
02/05/2024 01:13:00
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