Business Analyst (IT)

About the Role

The purpose of this role is to drive business analysis activities across the Projects and Digital variable works team within Fiona Stanley Hospital (FSH). The Business Analyst will undertake activities to support the IT Project to correctly action, record and implement requirements and the associated documents required.  

The Business Analyst will be a flexible role that supports the business Projects in various tasks as and when required - primarily by providing valuable insights relating to data interpretation (both operational and contractual) and supporting project work that involves a reporting and analysis skillset.

 About You

As the Business Analyst you will have demonstrated experience undertaking requirements elicitation and documentation activities to ensure solution design and delivery is fit for purpose. You have a passion for working in a process analysis and process improvement capacity and in driving continuous improvement and innovation that contribute to the objectives of the organisation. You are able to develop and maintain strong working relationships with key internal functions, clients and partners and lead by example

To be successful in this role, you will have previous experience:

• Analysing data from a range of systems to support the analysis of business problems.
• Producing reports and visualisations to support the formulation of evidence-based solutions to business and Project problems.
• Ensuring sharing of information across organisational boundaries and identification and resolution of common issues / create repeatable business practices.
• Assisting in the gathering of information and evidence for compliance control testing and regulatory, internal and external audit data requests.
• Utilising data analysis tools to identify trends in the performance levels of the FM Services and undertake root cause analysis of recurring failures
• Analysing the business processes and gaining insights into how employees and systems interact to deliver on business objectives.

Essential Skills & Qualifications

• ITIL v3 or ITIL v4 certification
• Bachelor's degree in computer science or other relevant ICT subjects or industry certifications (highly desirable)
• Proven experience in ICT service desk operations or Technical Support environment within ITIL framework,
• A minimum of five years' experience working with ITIL framework and ITSM principles, procedures and policies
• Good working knowledge of service delivery and project management best practices (e.g. ITIL, Agile and PRINCE2)
• Capable of understanding a problem and analysing the root cause, in order to define the business benefit
• Ability to convey technical problems in a meaningful way to business users using perspective-taking

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

 About Fiona Stanley Hospital

We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia's most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 1,000 staff takes pride in delivering quality services to achieve outstanding care.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

 What We Offer

• Volunteer leave
• Flexible salary packing options
• Employee Assistance Program
• Generous Employee Referral Program
• Access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment. 

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit www.serco.com/aspac

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.