Business Improvement Specialist

Birchwood | Other

Serco: Asylum Accommodation and Support Services Contract (AASC) 

Base Location: Warrington

Permanent / Full Time

£30,000 per annum + Excellent Corporate Benefits Package


Here at Serco, we have an exciting opportunity for a Business Improvement Specialist who will be responsible for driving continuous improvement, transformational change and Operational Excellence activity for the Asylum Accommodation and Support Services Contract (AASC) based in Warrington and working across North West, Midlands and East of England.  


AASC is a complex and critical contract and you will have the ability to work in a complex environment, to understand and articulate business requirements and priorities for transformation, assessing business readiness, designing new operating models, driving business adoption and providing specialist change management support options. You will support the Head of Business Support and Operational Excellence Governance board by providing guidance to those running their own projects, helping to remove barriers for business units to drive improvement and identifying and running your own business improvement initiatives and projects. 


We are looking for a change professional, adept in both the people side of change (stakeholder management, change readiness etc) and the more technical elements (process design, resource modelling, MI reporting etc). You will have the attention to detail, the approachability, initiative and the people skills required to encourage and drive both business and personnel development across the organisation and contribute to the continuous improvement of human performance. Inspiring and leading Operational Excellence, Personal Development and Business Improvement activity across the AASC contract, you'll also be responsible for supporting the business to achieve Operational Excellence maturity and to implement positive change throughout the organisation. 


What you'll need to do this role 


We need a confident facilitator who is experienced in eliciting information in a complex & highly specialised contract. You will have the ability to work in a small highly motivated team in a collaborative way and to share research, information, skills and insight with colleagues where you will also act as a positive influence across the business.  


Having experience within a complex organisation and of complex data structures is required and a good understanding of process mapping is essential. You will also have experience and understanding of business improvement disciplines (LEAN, Six Sigma) and the ability to positively influence others in the desired direction to achieve identified outcomes. 


It is desirable if you have some ability to design blended learning to include digital media, classroom based and e-learning content, making use of all available learning technologies and have the ability to recognise the appropriate style, level of detail and message for the audience with the ability to translate complex information in simple terms - this is not essential


You will need excellent communication skills, verbal and written, as you will be liaising, maintaining, and developing respectful relationships with a variety of internal and external stakeholders across the AASC contracts, and within wider Serco and you will need a full UK Driving Licence as travel is required between contracts where you will facilitate a holistic approach to improvement and projects, to include in-house solutions such as job-shadowing, action learning, 1-2-1's, internal workshops.  


CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office) 


This is a challenging but exciting role and in addition to the above we are also looking for you to be: 


  • Trained or on the path to Green Belt accreditation 
  • Demonstrate abilities to successfully engage and influence 
  • Experience in presentation of communication 
  • Strong administration skills 


Why Serco


Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


  • Pension - 6%
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
  • ShareSave - where employees can own a part of the company and invest in their future.
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • The chance to make a positive difference




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
17/10/2023 02:07:00
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