Business Support Administrator

Swindon | Other

Business Support Administrator

Great Western Hospital

Swindon, SN3 6BB

Full Time, Permanent

Competitive salary plus benefits  


Here at Serco, we are recruiting for a Business Support Administrator to join our team at Great Western Hospital. This role will provide administrative assistant to the Management Team and wider contract, including supporting project activity, managing the purchasing and procurement processes, assisting the Finance Business Partner with revenue coordination, and supporting the Business Support Manager with payroll.


Main responsibilities of the role include:

  • Coordinate production of reports and activities in support of contract governance as requested.
  • Provide detailed, efficient, and timely data entry into the time and attendance system to ensure all employees on contract are paid correctly.
  • Produce regular reports relating to the distribution of worked and non-worked hours on the contract.
  • Daily management of the time and attendance systems to ensure all employee information is accurate and up to date.
  • Provide administrative support including minute and note taking to all management team processes and meetings as requested.
  • Soft Services lead for purchasing and procurement (delegated to service lines for domestic, patient catering and retail).
  • Undertake procurement activities in support of contract administration through Guided Buying.
  • Management of purchase orders, including GRN and solving issues when needed.
  • Ensure all invoices and credit notes are raised in a timely manner.
  • Update and manage the Lifecycle database and ensure that all projects are billed with all costs posted accurately.


What you'll need to do the role:

  • Excellent communication skills, ability to build strong working relationships within the team and across the contract.
  • Possess excellent written and verbal communication skills.
  • Highly detailed, conscientious and delivery focused.
  • Discrete and able to deal with sensitive information (payroll, finance, and HR).
  • Excellent organisational skills with superior time management skills.
  • Demonstrates a flexible approach to work, self-motivated and able to manage conflicting priorities.
  • Previous experience of working within a Business Support role is preferable.
  • Excellent IT skills, particularly in MS Excel, PowerPoint, and Word.


Why Serco

Meaningful and vital work: Working within Security at Serco means that you'll play a critical role in ensuring that patients continue to receive the safety and support that they need 24/7.


A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
07/04/2023 02:55:00
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